IT support specialist

Join the AI Revolution with rocket code!

At rocket code, we're not just developers — we're dreamers, doers, and disruptors. We are at the forefront of making AI work for you, turning market buzz into groundbreaking realities. Our AI-first approach is revolutionizing the tech landscape, and we need passionate individuals to join us on this exciting journey.

Why rocket code?

Imagine being part of a team that is not only leading the digital frontier but also redefining it. With our global presence in Mexico, the United States, Spain, and soon Brazil, we offer a dynamic environment where innovation and creativity thrive. We've developed over 100 platforms across various industries, including fintech, insurtech, energy, manufacturing, telecommunications, and e-commerce. At Rocket Code, every day is an opportunity to push boundaries and create impactful solutions. Our mission is to transform existing technology into digital experiences that generate a profoundly positive impact. We aim to be the constellation that guides the digital universe, illuminating paths to authentic progress and prosperity for our clients and their communities. Every solution we create is a shining star of innovation and excellence.

Our Commitment:

At rocket code, we believe in the power of technology to create a positive societal impact. We are dedicated to social responsibility and sustainability, implementing sustainable practices in all our projects and operations.

Your Future at rocket code:

We're seeking brilliant, innovative, and passionate tech enthusiasts to join our team. If you're ready to be part of a company that not only solves problems but also inspires and leaves a lasting mark on the digital world, Rocket Code is the place for you.

Join us and be part of the change!

Mission:
We are looking for an IT Support Specialist to provide high-quality technical support and help maintain our IT systems and infrastructure.

Responsibilities

• Provide first and second-level support for hardware, software, and network issues.
• Troubleshoot and resolve technical problems reported by staff.
• Install and configure computer systems, applications, and networks.
• Monitor system performance and proactively address issues.
• Maintain accurate records of support requests and resolutions.
• Assist in IT projects such as system upgrades or installations.
• Educate users about best practices and provide training as needed.
• Collaborate with IT team to improve processes and efficiency.

Requirements

Education:

• Associate's degree in Information Technology, Computer Science, or a related field.

Experience:

• Proven experience in IT support or a similar role.
• Strong understanding of computer systems, mobile devices, and other technologies.
• Experience with troubleshooting and resolving hardware and software issues.
• Knowledge of networking basics (TCP/IP, DNS, DHCP).
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills and a customer-oriented mindset.

Certifications:

• Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus.