IT Support Specialist

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against “we caught it too late again.” Prenuvo operates preventative screening clinics in Vancouver, Silicon Valley, Dallas, Houston, Boca Raton, Minneapolis, Los Angeles, New York City, Buffalo, Bethesda, Chicago, and Atlanta, with more clinics in North America and internationally in the next 2 years.

We are looking for a IT Support Specialist to ensure that all employees are able to work effectively with minimal downtime, the ideal candidate will be comfortable with a variety of tasks including hardware, software and cloud troubleshooting;

This hybrid role will be onsite at our HQ in downtown Vancouver located at 1290 Homer Street. Vancouver BC. Candidates must be able to work from this location at least 3 days a week, and as required.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You’ll Do

• Provide technical support and troubleshooting for hardware, software, and network-related issues via our internal service desk
• Install, configure, and maintain computer systems, servers, and network equipment.
• Collaborate with other IT staff and other departments to identify and resolve complex technical issues
• Maintain and update documentation related to IT infrastructure and support
• Provide internal support for the Prenuvo product and cloud based applications including Google Workspaces, Slack, Atlassian, Jumpcloud, Dialpad
• Maintain and manage inventory of hardware and software assets - including shipping and receiving
• Maintenance and monitoring of site networks, troubleshooting of network-related issues and escalation to Internet Service Providers
• Uphold and reinforced Prenuvo’s cybersecurity policies and ensure systems are configured following best security practices.
• Travel to clinic locations may be required

What You’ll Bring

• At least 2-3 years of experience in an IT service delivery environment
• Exposure to service management systems 
• Strong technical skills in computer hardware, software, networking, and operating systems
• Security Mindset - You employ industry best practices in your daily work and challenge the status quo, seeking better ways of enhancing security of our systems and protecting the privacy of our customers 
• Excellent Personal Organization & Time Management – You’re able to maximize efficiency in user support and team interactions; meet deadlines, commitments, and project requirements with thorough attention to detail
• Problem-solving skills – You’re able to think creatively to find solutions to complex technical problems
• Flexibility – You’re able to adapt to changing priorities and willing to take on new responsibilities as needed
• Strong Communication Skills – You’re able to communicate technical concepts to non-technical colleagues and work collaboratively with team members, develop and present proposals as well as prepare and conduct group presentations
• You bring Microsoft knowledge and skills that pertain to infrastructure and OS
• Experience with Mac OS support is a plus 
• Cisco Meraki experience is a plus

Our Values

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member 
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize 
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• The base salary offered for this position will range from $60,000 - $75,000 in local currency, depending on experience

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to [email protected].