IT Support Specialist

Position Summary

The IT Support Specialist is a member of the IT team responsible for providing exceptional customer service to our internal colleagues and our external partners, clients, and vendors; supporting the internal helpdesk, office operations, and business processes; and enhancing our internal IT support through excellent communication, documentation, and problem-solving skills. 

All applicants must live in the US and much be authorized to work in the US. This role will be hybrid, minimum 2 days/week in our Franklin, TN office.

Essential Duties and Responsibilities

• Provide excellent customer service  

• Manage and support our Microsoft 365 environment using tools including: MS Entra, MS Defender, MS Intune, and Jamf Pro, Jamf Connect and Jamf Protect. 

• Ensure proper and timely resolution of Helpdesk issues. 

• Manage office network infrastructure and solution. 

• Maintain and support SaaS applications. 

• Effectively manage Onboarding/Offboarding/Access Requests. 

• Support communication and collaboration tools. 

• Maintain backup and recovery solutions. 

• Manage inventory and asset lifecycle.  

• Maintain and support office A/V equipment. 

• Update or author procedure, process and user documentation.  

• Work collaboratively with other IT, Security and Compliance team members. 

• Incident reporting 

• Support recurring compliance auditing

Education and Experience

• High School Diploma/GED
• 3-5 years experience

System Experience

Microsoft Windows, macOS, iOS, Entra, Microsoft 365, SharePoint, Exchange, Jamf, Intune/Endpoint, MS Defender, PowerAutomate, Microsoft Forms, SharePoint, Powershell, Jira Service Management, Meraki, Confluence, Slack, Zoom, Bitwarden, Code42, Smartsheet, Datto Backupify 

A+, Network +, Security +, Cisco, Apple, Microsoft, cloud certifications, ITIL 

Benefits

• Medical (HSA available) 
• Dental 
• Vision 
• Short-term & long-term disability (company-paid) 
• Life & AD&D (company-paid) 
• 401K with company match 
• 10 paid holidays + holiday week company closure 
• Flexible time off policy 
• Hybrid work schedule
• Job Salary Range: $70,000-$85,000