Position Summary
The IT Support Specialist is a member of the IT team responsible for providing exceptional customer service to our internal colleagues and our external partners, clients, and vendors; supporting the internal helpdesk, office operations, and business processes; and enhancing our internal IT support through excellent communication, documentation, and problem-solving skills.
All applicants must live in the US and much be authorized to work in the US. This role will be hybrid, minimum 2 days/week in our Franklin, TN office.
Essential Duties and Responsibilities
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Provide excellent customer service
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Manage and support our Microsoft 365 environment using tools including: MS Entra, MS Defender, MS Intune, and Jamf Pro, Jamf Connect and Jamf Protect.
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Ensure proper and timely resolution of Helpdesk issues.
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Manage office network infrastructure and solution.
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Maintain and support SaaS applications.
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Effectively manage Onboarding/Offboarding/Access Requests.
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Support communication and collaboration tools.
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Maintain backup and recovery solutions.
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Manage inventory and asset lifecycle.
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Maintain and support office A/V equipment.
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Update or author procedure, process and user documentation.
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Work collaboratively with other IT, Security and Compliance team members.
- Support recurring compliance auditing
Education and Experience
- High School Diploma/GED
- 3-5 years experience
System Experience
*JAMF experience a must-have*
Microsoft Windows, macOS, iOS, Entra, Microsoft 365, SharePoint, Exchange, Jamf, Intune/Endpoint, MS Defender, PowerAutomate, Microsoft Forms, SharePoint, Powershell, Jira Service Management, Meraki, Confluence, Slack, Zoom, Bitwarden, Code42, Smartsheet, Datto Backupify
A+, Network +, Security +, Cisco, Apple, Microsoft, cloud certifications, ITIL
Benefits
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Medical (HSA available)
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Dental
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Vision
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Short-term & long-term disability (company-paid)
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Life & AD&D (company-paid)
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401K with company match
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10 paid holidays + holiday week company closure
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Flexible time off policy
- Hybrid work schedule
- Job Salary Range: $70,000-$85,000
