IT Support Specialist II

This is a HYBRID position that requires coming to Katowice office about 2 – 3 days a week.  

What you’ll do at Jamf: 

At Jamf, we empower people to be their best selves and do their best work. The IT Support Specialist II will work cross-functionally between departments supporting all end users throughout the company. This role serves both day-to-day tactical support of team members and assisting IT leadership on meeting system level agreements for employee technology and implementation of strategic initiatives. 

What you can expect to do in this role: 

• Work with IT Support Supervisor and Company leadership to meet Corporate IT strategic goals and align technology with Jamf's goals. 

• Act as an escalation point for technical issues prior to escalating to senior members of team and leadership. 

• Expected to be active in training and mentoring others within the team. 

• Constantly monitor changes in the support environment and engage in proactive testing to prevent downtime. 

• Enable employees by providing remote and hands-on assistance in resolving technology support issues. 

• Troubleshoot, research, and resolve technical problems and incidents while delivering quality customer service. 

• Recommends new and innovative ways to solve area problems. 

• Independently and continuously evaluates owned work or processes to reduce complexity and increase efficiencies. 

• Analyze problems and make appropriate recommendations toward a solution. 

• Brings forward new and innovative ideas based on areas of expertise. 

• Attend formal training, conduct self-paced training through online courses or on the job training, attend conferences, and engage with peers to maintain broad understanding of technologies and keeping abreast of new technologies. 

• Ensure the adoption of team and company policies through the company’s Mission and Values. 

• Ensure that Service Level Agreements and workflow are being followed and met for every ticket in the queues. 

• Ensure documentation remains updated and accurate. 

• Perform other duties as assigned. 

• Performs all job responsibilities in alignment with the core values, mission, and purpose of the organization. 

• Adheres to the highest moral, ethical, and legal standards to deliver an environment that promotes respect, innovation, and creativity. 

• Supports and promotes a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomes, further developed, and manifested in our work. 

What we are looking for: 

• 2-4 years experience working in an IT support or related role. 

• 2-4 years experience troubleshooting macOS and iOS operating systems and hardware. 

• Ability to manage multiple tasks simultaneously while adapting priorities quickly and effectively. 

• A moderate level of independence as demonstrated through clear problem-solving and communication skills and the delivery of quality work. 

• Excellent written and verbal communication skills in English. 

• Excellent organizational skills. 

• Possibility to come to the Katowice office 2 – 3 days a week. 

#LI-Hybrid 

Why Jamf? 

• We are progressive but laid back. You are free to be a yourself and work how you work best. Here, you manage your own day and your own work style.  

• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families 

• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work® 

• You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect. 

• We offer flexible work-life in a choice-based office model and new hires receive a home office bonus to better their work space.  

• Benefits are a critical part of the “whole employee experience”. Our benefits package includes 30 days of paid time off, 3 paid days to volunteer, health and mental health benefits and more. 

• Visit our Jamf Engineering blog to learn more about the innovative projects our team is working on and what we learn from each challenge we solve. A blog written by engineers, for engineers at medium.com/jamf-engineering