Are you passionate about solving technical problems and helping people? Do you have a talent for excellent customer service and communication, and want to ensure our users have a seamless technology experience? Join our team where you'll have opportunities to learn, grow, and advance your skills in a supportive environment.
🌍 What We Do
At RTI, we take on some of the world’s most exciting and hardest technology problems. Our software runs the largest power plants on the continent, helps hospitals monitor and care for patients, connects AI brains in autonomous cars, and safely guides airplanes with or without pilots. RTI truly makes the world run better in many ways!
✨ What You’ll Do
- Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary
- End user support of Linux, Windows, and MacOS endpoints
- Administer, manage, configure and support enterprise applications
- Manages tasks and projects driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
- Manage centralized administration of end-user devices and relevant services (i.e. Antivirus, OS Deployment, software installation, group policies, inventory, patching and routine maintenance).
- Coordinate problem resolution with vendors. Maintain communications with vendors during the problem resolution process.
- Provide support and maintain audio/video/VoiP equipment in conference rooms and meeting areas onsite/offsite.
- Assist with all IT related onboarding / offboarding process of all employees including accounts, laptop setup, software, mobile, licensing; working proactively with HR
- Maintain hardware and software asset inventory and organization for end user devices, IT supplies, cabling, server rooms.
- Participate in user/equipment moves, repair/maintenance/support of IT hardware/software and applications
- Ensure timely communications and resolution of end user issues and handling of service desk tickets
- Create project plans, document internal procedures and processes.
🎯 What We’re Looking For
2-4 years of experience in:
- Supporting and deploying Windows, Mac and Linux systems
- Mobile Device Management(MDM) tools - Preferably Mosyle or Workspace One
- Business applications (Google Workspace, Zoom, Slack, Okta)
- Supporting Active Directory, LAN/WAN access, A/V setups for conference rooms(preferably Neat bars)
Don’t meet every single requirement? At RTI, we are dedicated to building a diverse, inclusive, and authentic workplace so if you’re excited about this role but your past experience doesn’t perfectly align with all qualifications in the job description, we encourage you to apply anyway! You may be just the right candidate for this or another one of our open roles. Learn more about RTI’s Diversity initiatives here!
💎 Nice to have
- Bachelor’s Degree in a technical or business related discipline
- Experience imaging laptops
- Knowledge of Druva endpoint backup software
- Familiarity with remote support tools
🌟 What We Offer
- Flexible working schedule
- Private health and dental insurance
- 25 days of paid vacation + “Real Vacation Bonus”, an additional bonus for taking more than 1-week vacation increments
- Annual bonus based on individual and company performance + other prizes and awards to recognize hard work
- Check out out other benefits here!
💙 How's Life At RTI
- We have been certified as a Great Place to Work for six consecutive years, both in Spain and the US.
- We live and work by our core values, which emphasize excellence, teamwork, and reaching your potential.
- We are defined by our “Working as One” culture and truly care about team’s interaction. That is why we plan trips for teams to get together in person, enjoy fun team-building activities and events, and feel more connected.
- Our motto is “Enjoy the journey”. Above all we must enjoy what we do and have fun at work.
Please submit your CV in English.
