IT Support Specialist

• Full-time, permanent position
• Working in a cutting-edge, collaborative, and supportive environment
• Location based in Girraween

As an IT Support Specialist at Eurofins, you'll provide technical support across Australia and New Zealand, primarily focusing on front-end systems such as desktops, laptops, and mobile devices. While your main responsibilities will involve user support and troubleshooting, you'll also gain exposure to back-end systems and participate in various IT projects.

Key accountabilities include but not limited to:

• Customer Satisfaction: Ensure high levels of customer satisfaction through effective communication and problem-solving. Build strong relationships with departments and end users to enhance IT service cooperation and understanding.

• Technical Support: Apply your desktop troubleshooting skills to resolve technical issues efficiently. Escalate problems when needed, while adhering to Service Level Agreements (SLAs) to ensure prompt responses.

• Ticket Management: Prioritise and handle support tickets in the ticketing system. Adhere to established procedures for resolving tickets and keep thorough documentation.

• System Maintenance: Perform essential backup, maintenance, and asset management tasks to ensure IT system integrity and availability. Contribute to adopting best practices to enhance IT operations.

• Stakeholder Engagement: Develop and maintain effective working relationships with the businesses you support. Foster engagement with IT services to address their needs and requirements.

• Project Support: Provide critical technical support to project teams and contribute to the successful completion of IT projects.

• Compliance: Adhere to Eurofins Group standards, security protocols, and policies. Uphold the Eurofins code of ethics in all aspects of your role.

• Certificate IV, Bachelor’s degree, or equivalent in a relevant IT field (e.g., IT Hardware, Systems Administration, Networking) preferred but not mandatory.
• Prior experience in a Service Desk or Junior Admin role is an advantage.

About you

• Strong verbal and written English skills with excellent interpersonal and communication abilities.
• Highly self-motivated with the ability to manage priorities and responsibilities independently.
• In-depth knowledge of computer hardware components and troubleshooting.
• Solid understanding of Microsoft end-user environments, mobile solutions, devices, and networking.
• Eager to learn and adapt, with a proactive attitude towards acquiring new skills and knowledge.

All candidate CV's and cover letter's will be reviewed, however please note that we are not always able to respond to every expression of interest submitted.  

This opportunity is only open to candidates who are eligible to work in Australia/New Zealand, and already have work rights or an appropriate working visa.