IT Support Specialist

DomainTools is looking for a motivated IT Support Specialist to join our Information Technology team. We are a company with a vision of a safe, secure, and open Internet for everyone, and we are looking for a candidate who wants to contribute to that vision.

This position is part of a small team of highly motivated individuals who all wear multiple hats, and it reports directly to the Vice President of Information Technology and Chief Information Security Officer.

This role will assist the IT Engineering Lead as the primary point of contact for DomainTools corporate IT. As part of the larger CISO Team, you will focus heavily on our employees’ support needs with the technology that runs our business. This includes laptop management, SaaS application support, end user troubleshooting, audio/video system support, and inventory management.

You will be able to learn how Security and IT benefit from being closely aligned, and contribute to the implementation of the CISO’s vision for a world class Information Security and IT Program.

Location: Remote - US (Lower 48 states)

Compensation: $49,920 - $60,000 + 10 % annual bonus

Requirements

Job Responsibilities:

• End user support for technology related issues using a work ticket queue tracked in Jira
• Provision employee laptops using manual and automated processes and mobile device management software.
• Employee user account management, including account creation and decommissioning
• User support and training on core business tools (Email, Chat, Wiki, etc.)
• Manage inventory and ordering of technology supplies ensuring adequate stock available at all times and assets are tracked in the management tool.
• Develop and deliver training as needed to help employees adopt new technologies and best utilize our systems and infrastructure
• Educate users on use of tools and infrastructure systems with a focus on advocacy for security and secure computing.
• Other duties as assigned

Essential Experience & Skills:

• Strong familiarity with supporting users of MacOS, Windows, and Linux Desktop 
• Clear desire to help people enhance their job functions through the use of technology
• Excellent written and verbal communication skills
• Proficiency at writing end user documentation (HowTo, as-built documentation) for technical and non-technical audiences
• Willingness to dive into problems whether familiar or not
• Commitment to continuous improvement for the team
• At least 2 years experience working in end user support

Benefits

DomainTools is the global leader for Internet intelligence and the first place security practitioners go when they need to know. The world's most advanced security teams use our solutions to identify external risks, investigate threats, and proactively protect their organizations in a constantly evolving threat landscape. DomainTools constantly monitors the Internet and brings together the most comprehensive and trusted domain, website and DNS data to provide immediate context and machine-learning driven risk analytics delivered in near real-time.

DomainTools offers a comprehensive benefits package to our employees that includes fully paid medical, dental and vision insurance premiums, a 401k retirement plan with company matching, basic life insurance, flexible PTO and additional well-being benefits.

DomainTools embraces diversity, equity, and inclusion to its fullest as an equal opportunity employer. We build our teams so creativity and innovation can flourish. We believe inclusivity and equity fosters innovation and growth; and we harness this mindset to drive a culture that serves our employees and our customers. We encourage people of all backgrounds, ages, perspectives, and skill sets to apply; and do not discriminate based on age, religion, color, national origin, gender, sexual orientation, gender identity, marital status, veteran status, disability, or any other characteristic protected by law.