We are seeking an IT Support Specialist for a full-time role in Milan, IL. This role will be onsite/in the office (no remote options) and will be responsible for:
- Management of onsite desktop hardware
- Software troubleshooting
- Printer hardware management
- Smart hands support for the server / network teams.
- Provides support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
- Imaging computers
- Replacing printer toner
- Disposing of outdated assets
- Resolving trouble tickets from ServiceNow queues
- Updating assets in Asset Center
- Effective e-mail communications and ability to create and maintain basic documents/records, such as contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, and handling standard facilities administration requests
- Recognizing problems with the processes/operations supported.
- Resolving issue with pre-established and documented solutions.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Imaging computers
- Experience using and maintaining printers
- ServiceNow ticketing experience
- Customer service experience
This full-time/direct hire role will be based in Milan, IL and will pay between $18-$22 per hour
