We are seeking an IT Support Specalist for an 8-month contract in Denver, CO. This role will work onsite/ in the office schedule, in the Cherry Creek area- Monday- Friday from 8:00 am- 5:00 pm.
In this role, you will be the front-line IT support interfacing with business users on service requests, investigating and evaluating problems, resolving when possible, or escalating to staff for further resolution. Responsibilities include:
- Monitoring service desk requests, elevating required service levels, negotiating completion dates, and ensuring follow-through on hardware problems, equipment and software purchases
- Rollout, inventory maintenance, problem resolution, and coordination of equipment replacement schedule.
- Expand user functionality in alignment with department goals
- Resolve user-related problems, assist with the development of solutions, and ensure adequate training for all Division users.
- Leads the implementation of new applications and monitors/evaluates the effectiveness of new applications
- Respond to user technology issues, diagnose hardware malfunction
- Assist employees with configuration of newly deployed hardware
- Provides direct technical assistance to staff in using new and existing software, hardware, and applications.
- Bachelor's degree from an accredited institution in a field of study related to the work assignment and 2 years of professional experience in an IT Support role OR additional appropriate experience will substitute for the degree requirement on a year-for-year basis.
This 8-month contract role will work onsite/ in the office schedule, in the Cherry Creek area- Monday- Friday from 8:00 am- 5:00 pm. This role will pay between $30-$32 per hour.
