IT Support Specialist

This role will support our Corporate end-users in troubleshooting and solving IT issues on-site and remote. With a hands-on attitude, you have a natural enthusiasm for helping others and contributing to the enhanced productivity of our dynamic workforce in a multi-office environment.

What you'll do:

• Working efficiently with users to identify the root cause of issues with hardware, software, break/fix issues, connectivity, peripherals, and IT services
• Tackling task work within our enterprise systems and applications 
• Assisting with Google Suite task work - confirming email addresses; checking and updating distribution lists, creating and managing room resources, shared mailboxes, etc.
• Imaging and deploying Mac/Windows OS hardware; retrieving hardware
• Provide occasional end-user instructional sessions and how-to documentation
• Setting up, monitoring, and troubleshooting audio-visual systems for company meetings, events, conference rooms, and guest speakers. AV and meeting support experience is a plus
• Helping the team with basic inventory and stock room tasks - arranging warranty repair and replacement of broken items; cleaning and maintaining stock rooms; doing physical asset counts and inventory management
• Helping with creating and maintaining process documentation
• Prioritization and ticket queue management (ordering work by oldest, last commented, most critical, etc.)
• Resolving all user IT issues quickly, efficiently, and to their utmost satisfaction
• Eagerness to learn the processes and procedures for IT at CLEAR

How you'll measure success:

• You have 1-3 years of experience supporting the technology needs of an office
• You love to help people and solve problems
• You are a motivated self-starter and learn and retain quickly and easily
• You are organized and able to be multitask
• You are able to assist others that are in a remote setting and in-person
• You have basic technology troubleshooting skills
• You have phenomenal in-person, phone, and written communication skills
• You are comfortable with AV systems and meeting support
• You have excellent customer service and teamwork skills
• You are great at managing expectations and de-escalating stressed user situations
• You are familiar with working with vendors, purchasing, shipping, and receiving

What you're great at:

• Experience with Microsoft and Mac Operating Systems, Zoom, Slack, and other common core applications
• Hardware experience includes laptops, desktops, tablets, and mobile devices
• Applications troubleshooting experience
• Experience working with a service desk ticketing system
• Experience working on a Tier 1 Helpdesk
• Good written and oral communication skills
• Work independently

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match. The base salary range for this role is $75,000 - $95,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

About CLEAR

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 15+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.