The Regional IT Support Specialist is responsible for providing technical support to the employees of hub logistics centers, and customer warehouses in various locations in the Czech Republic and in time also in Slovakia. The Regional IT Support Specialist is taking part in the opening of new locations and their development.
That's why we are looking for an independent, experienced IT Support Specialist ready to work regionally.
Your main responsibilities
- Providing technical support of the highest quality to the employees of hub logistics centers, and customer warehouses in various locations in the Czech Republic and in time also in Slovakia
- Taking part in the opening of new locations and their development
- Ensuring comprehensive handling of user inquiries and orders
- Being responsible for timely processing of requests and preparing and delivering workstations and other IT equipment
- Diagnosing and resolving software and hardware problems on workstations and mobile devices.
- Ensuring impeccable operation of office equipment and those used in logistics (scanners, label printers, etc.).
- Proposing new, creative solutions to problems
We are looking for people who
- Have experience in the area of user support (1st and 2nd line)
- Are available to travel and from time to time work irregular hours in the Czech Republic
- Have technical knowledge of operating computers and peripherals
- Have knowledge of operating systems from the Microsoft family and macOS
- Have experience in supporting in a corporate environment mobile devices (Android/ iOS)
- Are are familiar with applications such as the Office suite or tools from the Google Workspace environment
- Have knowledge of SLA and OLA, order categorization, ticketing systems
- Are fluent in Active Directory-based environments (VoIP, VPN, PXE, MDM, SCCM, o365)
- Are familiar with automation of work using PowerShell, Python, Javascript, or other programming language
- Have ability to effectively use Internet resources to solve an unusual problem
- Are able to communicate effectively with customers at various levels (technical and non-technical people, leaders, executives)
- Know Czech language at B2 level minimum (must have)
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Know English at a level that allows you to read documentation and communicate freely in business (B2 level minimum spoken and written English, must have)
The following are also a plus
- Knowledge of ITIL, CCNA/MCDST certifications, education in the field of information technology
- Knowledge of Warehouse Management System class systems
- Previous experience in warehouse/ logistics center support
- Familiarity with equipment used in logistics such as scanners, data collectors, label printers, etc.
Additionally, we offer
- From the very first day you can take advantage of the VIP price program at our e-shop Mall.cz and CZC
- 29 days off (20 vacation days, 5 Relax Days, 3 sick days, Volunteer Day) plus time off to care for a family member
- First day at school day - 1 free day for parents accompanying their child on their very first day of primary school
- Have you just had a baby or want to take your child to first grade? We will support you in everything!
- Do you want to fulfill your creative or traveling dream? No problem, after one year you can take sabbatical leave, i.e. up to an extra month off. And after two years, you're even entitled to two months off!
- Benefit Plus meal vouchers, which you can use at lots of cool companies
- MultiSport card at a discounted price
- Cafeteria program - Benefit Plus Cafeteria
- Shell discount card
- Monthly pension contribution
- Home office - do you need to finish projects in peace or wait for the maintenance man? No problem. By prior arrangement with the manager, you can set up a way that suits you
- Flexible working hours - depending on a position and responsibilities, you can adjust the start and end of your day
- We value our employees, so you will be entitled to a reward for your years of service
- Laptop with m1 processor, 32GB RAM, SSD - a 16” or 14” MacBook Pro or corresponding Dell with Windows (if you don’t like Macs)
If you are interested, please send your CV in English. The recruitment process is conducted fully in English.
