Technical Responsibilities:
- Oversee software installations, computer configurations, and troubleshooting of third-party applications.
- Resolve hardware issues, manage asset relocation, cable management, seating arrangements, and network maintenance.
- Handle user account issues, inventory tracking, and any directly or indirectly related tasks.
Advanced IT Management:
- Oversee the management of asset inventory, email accounts; supervise DNS and DHCP configurations.
- Administer MDM systems (Intune, Moysle, Landscape), implement configuration settings, and develop scripts as needed.
- Execute disk cloning and imaging operations and handle associated tasks.
Documentation and Procedures:
- Maintain and update a knowledge database accessible to the entire support team.
- Develop and refine Standard Operating Procedures (SOPs) to enhance team efficiency and service delivery.
User Support: Provide comprehensive IT assistance to users via various communication methods including face-to-face, Microsoft Teams, telephone, VoIP, instant messaging, email, and through the Service Desk platform.
Service Provider Collaboration: Work collaboratively with external service providers to facilitate seamless IT operations.
Service Desk Reporting: Actively manage and report on tasks and progress within the JIRA Service Desk system.
Compliance and Workflow Adherence: Follow established workflows and organizational rules to ensure compliance and consistency in service delivery.
Additional Duties: Perform other tasks as assigned by the direct line manager or higher management.
- 3+ years in IT Support & Service Desk Administration or a similar role.
- Proficient in providing IT support across User Helpdesk for both 1st and 2nd Level issues.
- Experience with at least one of the following OS: Windows 10/11, MacOS, or Ubuntu.
- Fundamental knowledge of Microsoft products including Office 365, Intune, Active Directory, Exchange, and Azure AD.
- Basic skills in batch or PowerShell scripting.
- Understanding of networking principles.
- Competence in supporting and troubleshooting VPN issues.
- Familiarity with iOS or Android mobile devices.
Other Competencies
- Excellent English knowledge (C1)
- Ability to work in a team
- High self-sufficiency, and availability
- General computing hardware knowledge
- Ability to create detailed, precise documentations, user guides
What we offer
- An exceptional compensation package along with relocation support to help you move to the Grand Duchy
- Your health is our wealth: private health insurance and free gym membership
- On top of the minimum 26 vacation days, we also provide additional days the longer you work for us
- Forgot your morning grub at home? We provide daily breakfast for our employees, energizing them for the day ahead and helping them connect with each other
- The opportunity to see your work directly contribute to the success of the company
- When you grow, we grow: You have the chance to attend events, meetups, and other perks for your professional growth
- You’re joining the #ByborgSquad and you are going to look the part! We give out company-branded merchandise to every new joiner
- And of course, a fun, professional, and collaborative work culture
Byborg Enterprises is an equal employment opportunity employer. We consider individuals for employment based on their skills, abilities and experience. We thrive to attract and hire a strong, talented and diverse workforce, prohibiting discrimination based on race, color, religious or political beliefs, age, nationality, physical, mental or developmental disability, gender, sexual orientation.
DISCLAIMER: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Final candidate will be requested to provide with a recent criminal record extract for background screening purpose.
NOTE: Byborg Enterprises does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency without prior approval from our Legal and Recruiting Department to be unsolicited, and such submissions will not be recognized for purposes of “ownership” of the candidate.
