About Quidax
We are a crypto startup and we are passionate about connecting people to an alternative financial
system. At the core we believe that innovation in money didn’t end with dollars, pounds and money as we know today, there has to be something that pushes us as a race forward. We are betting it’s crypto because we’ve seen how it connects the world together and makes the world significantly smaller financially. Our mission is to make it insanely simple for people to access & experience crypto products. Our vision is to create a world where sending money and value around the globe is as easy as sending a text message, and we believe this future is going to be brought to you, courtesy of digital currencies.
What you will be doing
The job of the IT Support Officer at Quidax is to support the use of IT tools & services.
This includes complaint management, configuration & troubleshooting of all IT tools, both Hardware and Software.
The IT Support Officer needs to have an in-depth understanding of IT fundamentals, experience with supporting a large workforce, an eye for details, be very smart, enjoy learning new technology, have integrity, be efficient and enjoy troubleshooting issues and providing solutions.
You will be a part of the IT Support team and you will be ensuring that all IT services and devices work as they are supposed to.
What your day-to-day looks like
Serve as the first point of contact for staff for all IT hardware & software issues.
Provide first line troubleshooting for internet access issues on-site.
Provide timely and effective support to over 100 staff members both remotely & on-site.
Creating, managing, updating permissions, and deactivating user accounts.
Ensure devices are updated, patched and properly backed up in accordance with our information security policies.
Configure, deploy and maintain hardware and software for both on-site and remote staff.
Participate and contribute to IT projects such as system upgrades and new technology implementations on IT work tools.
Update and maintain IT documentation, including Asset Trackers, Onboarding/Offboarding Trackers, SOPs & user manuals.
Conduct training sessions for staff on new software, tools, and security best practices.
Collaborating with the operations team to purchase and onboard work tools for staff
Collaborating with the operations team to engage with vendors on IT support, troubleshooting and repairs.
Collaborating with the Information Security team for deployment of new solutions, troubleshooting & issue resolution on IT work tools.
Collaborating with the People and Culture team to offboard staff.
Ensure IT tools are always in compliance with global security best practice frameworks and internal security policies.
Engage in continuous professional development to stay updated with the latest technology trends and best practices.
Performs other related duties as assigned.
