IT Support Helpdesk (Senior) - W/M/D

Your mission will consist of helping, shaking up and inventing in order to simplify the life of all our internal customers, but also the management and rationalisation of our tools.

We are looking for a person who can :

• Ensure the follow-up of users (life cycle of the employee in the IT sense: arrival, internal mobility, departure) ;

• Carrying out level 1 and/or level 2 assistance (GSuite, getting to grips with new hardware, new software, initial incident diagnostics, filling in a ticket, assisting with a first connection, setting up parameters, opening accounts, rights, maintenance, repairs, managing the fleet) ;

• Manage computer and mobile devices ;

• Understand and challenge the procedures already in place ;

• Document new resolution procedures in the knowledge base ;

• Pass on information to the rest of the team ;

• Communicate in a simple and efficient way with our internal customers.

An employee with :

• Successful experience in an equivalent position ;

• Good communication skills and the ability to communicate in simple terms ;

• An enthusiastic and willing mindset ;

• Goodwill and a taste for teamwork! ;

• Capability to work in English and French (flemmish will be a great plus !).

Recruitment process :

• Interview with the HR ;

• Interview with the hiring manager ;

• Meeting with the team on video or in person.

Our offer :

• Turning linear into exponential growth. This is a fascinating point to join a successful business, invest in and develop new business models with many outstanding people, considerable financial firepower, and a strongly supportive board in a market that is at its primetime of digital transformation.
• A dynamic workplace with flat structures, direct communication on first name terms from trainee to CEO, short distances, cooperative culture, 
• Working from any of our operating footprint (Germany, France, Belgium)

At Aviv, we are an equal opportunities employer and an organisation where everyone is welcomed to be their authentic selves. We strongly encourage individuals with visible and non visible disabilities, all educational backgrounds, people from minority backgrounds, those from the LGBTQIA+ community, and parents and carers to apply.  If you need reasonable adjustments at any point in the application or interview process or wish to discuss part-time or flexible working requirements, please let us know.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

Our ambition is to be the leading Employer in PropTech across Europe and this is a pivotal time to join us and unlock your perfect job!

Find us on Medium to learn more https://medium.com/aviv-product-tech-blog

We are just waiting for your application! Now is the perfect time to join us and find the perfect job!