IT Support/Help Desk Specialist (MSP exp. req.)
Location: Philadelphia, PA - Near City Hall 
Salary: $55,000- $65,000 + Bonus (1st yr. OTE: $70K+) + Profit Sharing 
Benefits: Medical, Dental, Disability, Life, 401(k)+match, Holidays, PTO, Profit Sharing
Job Type: Full-Time
Typical Hours: Mon-Fri, 8-5 PM ET Flexible; Paid On-Call once every 7 weeks 
Travel: Up to 20% locally (only) 
Start Date: ASAP
Sponsorship is not available

IT Support/ Help Desk Specialist (MSP exp. req.) Description

Our client in the IT and Managed Services industry is looking for an IT Support Specialist to add to their team in Philadelphia, PA.  You will provide infrastructure technical support to external clients while working closely with the leadership team to troubleshoot and optimize operations. The ideal candidate will enjoy working in a small, team-oriented environment, have exposure to the hustle and bustle of an MSP environment, and have strong knowledge of Windows 10 support skills. This is an exciting opportunity with a small, agile, and growing company that will invest in your success by providing the technical training necessary to become an expert in the field.

IT Support/ Help Desk Specialist (MSP exp. req.) Responsibilities

•    Interface and provide client support 
•    Bench and configure machines (desktops, servers, networking equipment)
•    Provide user on-boarding and off-boarding
•    Perform onsite new client on-boardings
•    Interface with vendors for hardware failures
•    Perform onsite hardware installations
•    Troubleshoot hardware issues
•    Participate in On Call Rotation for After Hours
•    Help address client needs and ensure satisfaction is met 
•    Keep documentation current

IT Support/ Help Desk Specialist (MSP exp. req.) Qualifications

•    MSP (Managed Service Provider) help desk experience required 
•    Proficiency with Windows 10 desktop required 
•    Proficiency with Microsoft Office 365 required 
•    General hardware knowledge required (switches, routers, firewalls, printers)