IT Support Graduate Apprentice at Innovid

Edinburgh, United Kingdom

Internship

Innovid (NYSE:CTV) powers advertising delivery, personalization, measurement and outcomes across linear, CTV and digital for the world’s largest brands. Through a global infrastructure that enables cross-platform ad serving, data-driven creative, and currency-grade measurement, Innovid offers its clients always-on intelligence to optimize advertising investment across channels, platforms, screens, and devices. Innovid is an independent platform that leads the market in converged TV innovation, through proprietary technology and exclusive partnerships designed to reimagine TV advertising. Headquartered in New York City, Innovid serves a global client base through offices across the Americas, Europe, and Asia Pacific. To learn more, visit innovid.com or follow us on LinkedIn or Twitter.

Position Overview:

As an IT Graduate Apprentice, you will play a vital role in our Global IT Support team, providing first-class technical support to our internal users and ensuring smooth and efficient operations within Innovid's Corporate Systems. This apprenticeship is designed to provide hands-on experience and mentorship, equipping you with the skills and knowledge needed for a successful career in IT support. Additionally, you will be enrolled in a university program to earn a BSc in IT Management for Business, combining practical work experience with academic learning.

This is a hybrid working position with 2 days a week in our Edinburgh office.

Apprenticeship Overview:

The Graduate Apprenticeship in BSc (Hons) IT Management for Business allows you to study for a degree while working. You spend around 80% of your time at work and 20% at university, gaining practical skills that align with your coursework. This integrated experience lets you complete an honors degree in four years, just like traditional full-time students.

The apprenticeship covers IT in a business context, including computing fundamentals, Business Analysis, Project Management, Service Management, and Operations. You apply these skills immediately in your job, developing a hybrid skill set while earning a fully-funded degree.

Key components:

Business (20-25%)
Technology (25-35%)
Project Management (20-25%)
Interpersonal Skills (20-25%)

Key Responsibilities:

Technical Support:

Assist in troubleshooting and resolving hardware, software, and network issues for internal users.
Provide timely and effective technical support through various phone, email, and in-person channels.
Document and track support requests, ensuring timely resolution and closure.

User Assistance:

Offer guidance and training to users on the proper use of IT resources and applications.
Assist with the setup and configuration of new equipment, including laptops, desktops, and mobile devices.
Support users in utilizing corporate systems and software efficiently.

System Maintenance:

Assist in the maintenance and monitoring of IT systems, ensuring optimal performance and security.
Participate in regular system updates, backups, and preventive maintenance tasks.
Collaborate with the IT team to implement improvements and enhancements to existing systems.

Project Involvement:

Contribute to IT projects, such as software deployments, network upgrades, and system migrations.
Participate in team meetings and contribute ideas for improving IT services and processes.
Gain exposure to various aspects of IT infrastructure and cybersecurity.

University Placement:

Attend university part-time to earn a BSc in IT
Balance work responsibilities with academic requirements, ensuring success in both areas.
Apply academic learning to real-world IT support scenarios.

Learning and Development:

Engage in continuous learning and professional development opportunities provided by the company.
Stay updated with the latest trends and advancements in IT support and technology.
Complete all assigned training modules and certifications within the apprenticeship program.

You should have:

Strong interest in IT support and a desire to build a career in this field.
Basic understanding of computer hardware, software, and networking principles.
Excellent problem-solving skills and the ability to troubleshoot technical issues.
Strong communication and interpersonal skills, with a customer-focused attitude.
Ability to work independently as well as part of a team in a fast-paced environment.
Eagerness to learn and adapt to new technologies and processes.
Willingness to balance work commitments with part-time university studies.

You must have ONE of the following to meet the University Standard Entry Requirements:

Four SQA Highers at Grade BBBB (or equivalent) including Maths or Computing. National 5 grade C in Maths and English if not taken at Higher.
Foundation Apprenticeship in IT (SCQF Level 6) plus two SQA Highers at Grade BB.
Modern Apprenticeship (SCQF Level 6-7) in IT/Digital discipline.
HNC or HND in an unrelated field plus Higher Maths, Statistics, or Physics at Grade B.
Recognition of Prior Learning (RPL) through relevant experience and qualifications.

Proof of qualifications on your CV is required for university entry.

Advanced entry into Year 2 or 3 is possible with suitable qualifications and experience through the Recognition of Prior Learning (RPL) process.

There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.

Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.

If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.

Position Overview:

This is a hybrid working position with 2 days a week in our Edinburgh office.

Apprenticeship Overview:

The apprenticeship covers IT in a business context, including computing fundamentals, Business Analysis, Project Management, Service Management, and Operations. You apply these skills immediately in your job, developing a hybrid skill set while earning a fully-funded degree.

Key components:

Business (20-25%)

Technology (25-35%)

Project Management (20-25%)

Interpersonal Skills (20-25%)

Key Responsibilities:

Technical Support:

Assist in troubleshooting and resolving hardware, software, and network issues for internal users.

Provide timely and effective technical support through various phone, email, and in-person channels.

Document and track support requests, ensuring timely resolution and closure.

User Assistance:

Offer guidance and training to users on the proper use of IT resources and applications.

Assist with the setup and configuration of new equipment, including laptops, desktops, and mobile devices.

Support users in utilizing corporate systems and software efficiently.

System Maintenance:

Assist in the maintenance and monitoring of IT systems, ensuring optimal performance and security.

Participate in regular system updates, backups, and preventive maintenance tasks.

Collaborate with the IT team to implement improvements and enhancements to existing systems.

Project Involvement:

Contribute to IT projects, such as software deployments, network upgrades, and system migrations.

Participate in team meetings and contribute ideas for improving IT services and processes.

Gain exposure to various aspects of IT infrastructure and cybersecurity.

University Placement:

Attend university part-time to earn a BSc in IT

Balance work responsibilities with academic requirements, ensuring success in both areas.

Apply academic learning to real-world IT support scenarios.

Learning and Development:

Engage in continuous learning and professional development opportunities provided by the company.

Stay updated with the latest trends and advancements in IT support and technology.

Complete all assigned training modules and certifications within the apprenticeship program.

You should have:

Strong interest in IT support and a desire to build a career in this field.

Basic understanding of computer hardware, software, and networking principles.

Excellent problem-solving skills and the ability to troubleshoot technical issues.

Strong communication and interpersonal skills, with a customer-focused attitude.

Ability to work independently as well as part of a team in a fast-paced environment.

Eagerness to learn and adapt to new technologies and processes.

Willingness to balance work commitments with part-time university studies.

You must have ONE of the following to meet the University Standard Entry Requirements:

Four SQA Highers at Grade BBBB (or equivalent) including Maths or Computing. National 5 grade C in Maths and English if not taken at Higher.

Foundation Apprenticeship in IT (SCQF Level 6) plus two SQA Highers at Grade BB.

Modern Apprenticeship (SCQF Level 6-7) in IT/Digital discipline.

HNC or HND in an unrelated field plus Higher Maths, Statistics, or Physics at Grade B.

Recognition of Prior Learning (RPL) through relevant experience and qualifications.

Proof of qualifications on your CV is required for university entry.

Advanced entry into Year 2 or 3 is possible with suitable qualifications and experience through the Recognition of Prior Learning (RPL) process.

If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.

This job is no longer available