At Warby Parker, we’ve proven that businesses can scale, be profitable, and do good in the world. Now, we’re searching for a motivated IT Support Engineer to join our 70+ person Technology team to help take this mission to the next step. Our Technology Services team is all about figuring out why an issue exists, where its root cause lies, and how to implement a solution that allows people to self-solve in the future. (And we’ve seen success—as our company has grown, our incoming ticket count has decreased year over year.)
In this role, you will use your technological savvy to tackle questions like these, engineer even smarter solutions, and support our Help Desk for two offices, two optical labs, and 250+ retail stores. Project to project, working here is an exciting opportunity to build products and services at the intersection of medical devices, e-commerce, retail, and fashion. Our ideal candidate exhibits thoughtfulness, confidence, and expertise when deploying a solution at all endpoints in a short period of time. They’re a big-picture thinker, which will help them oversee our fleet of roughly 4,500 iOS, 500 macOS, 2,000 ChromeOS, and 200 Windows devices. Most important: They’re an empathetic team player who can work cross-functionally to understand other teams’ needs and collaborate with stakeholders to engineer solutions. If you're a driven support engineer who takes your work seriously—but not yourself—you may be just what we're looking for. Read on!
What you’ll do:
Who you are:
Extra credit:
Some benefits of working at Warby Parker for full-time employees:
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About Us:
Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.
We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.
Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.
