IT Support Engineer

IT Support Engineer

100% Remote

Preferred States: Colorado, Alabama, Tennessee, California

🎉 About Us

VERSES is a cognitive computing company building next-generation intelligent software systems modeled after the Wisdom and Genius of Nature We are a distributed, diverse, and inclusive workforce that aspires to do our best work on important problems with exceptional people and we value: AUDACITY, ASSERTIVENESS, ALIGNMENT, ACCOUNTABILITY, ABUNDANCE & AWESOMENESS.

We’re looking for trailblazers and problem solvers passionate about tackling important global-scale challenges so if that sounds appealing, let’s imagine a smarter world together.

🚀 Join Our Adventure:

At VERSES, we're shaping the future of computing with our natural computing platform, Genius. We're looking for an experienced IT Support Engineer to provide Tier 1 & 2 support to our global team.

✍️ Roles and Responsibilities:

• Responsible for configuring workstations for deployment in a secure manner
• Providing support to end-users who are working off-site
• Onboarding & Off-boarding
• Supporting mobile devices
• Perform routine maintenance on software and hardware
• Training users on how to use devices and services effectively and efficiently
• Respond to incidents, problems, and support requests for hardware and software-related issues
• Complete audits as required for accounts, inventory, and services
• Deploy Zero-Touch onboarding as well as Zero-Trust standards
• Receive and ship company equipment
• Efficiently give step-by-step instructions from a remote setting
• AWS Workspace or security-related experience
• MDM experience
• Certifications such as: CompTIA Network+, CompTIA Security+, CCNA, ICS2 CC, or equivalent

🎓 Essential Qualifications:

• 5 minimum years experience in desktop support function, experience in hybrid and global work environments
• Google Suite experience required
• Basic Knowledge of Zero-trust pillars
• Demonstrated knowledge of controls methodology
• Demonstrated knowledge of email troubleshooting
• Expert knowledge of MacOS, Windows OS
• Linux knowledge is a plus
• Expert knowledge of Android and iOS
• In-depth knowledge of deployment methodologies
• Demonstrated knowledge of all security concepts of the CIA triad
• Ability to ask precise questions to diagnose problems
• Ability to work from home and be productive
• Certifications such as: CompTIA Cloud+, CompTIA CySA+, AWS Certified Security, or ISC2 CCSP, or equivalent

✨ Why Join Us?

Work on groundbreaking products in an environment that fuels innovation.

📈 A career trajectory that’s as limitless as your ambition.

🤝 Join a team where your ideas are not just heard but celebrated.

🎉 A fun, inclusive, and supportive culture.

🏖️ Generous vacation policy and work-life harmony.

Dive into this adventure!

🌱 Benefits

• In addition to fostering a culture of highly engaged, emotionally intelligent, and energetic people we offer:
• Global virtual work environment (although some positions may need to operate within specific time zones)
• Generous & robust US benefit programs for medical, dental, vision & lifes
• Mental Health wellness programs
• Responsible paid time off policy (RTO), and, of course, company-recognized Holidays!!
• Vested interest in the success of individuals
• Generous total rewards package which includes equitable base pay, potential for bonuses, stock options

Job Type

• Regular, Full-time
• Remote - USA & Canada
• Starting at $85,000 - For US based individuals; geographically adjusted as appropriate to location.

VERSES is unable to offer visa sponsorship or assistance with work authorization for this position. Only candidates authorized to work in the United States without the need for sponsorship will be considered.

Commitment to Inclusion and Belonging:

At VERSES, we value diverse creative practices and forms of knowledge. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at [email protected] to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. VERSES will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

🔔 Recruitment Agencies or IT Outsourcing

Thank you for your interest in helping out as a recruitment or IT outsourcing partner. We are currently not accepting additional help from external vendors. No agencies, please.