IT Support Engineer

What we’re looking for

We are seeking a full-time IT Support Engineer to support our internal enterprise IT platforms and services. This is a hands-on role that offers compelling projects, an excellent working environment, great coworkers, and a culture that values teamwork and innovation. In addition, there are many opportunities for further training and career growth.  

You are expected to be a rockstar in providing IT support to our internal stakeholders. Technically solid with great multitasking and organizational skills, but at the same time with a user-friendly and empathetic attitude as well as a desire to provide superb technical support to internal users. Moreover, we are looking for a self-starter individual who can work independently as well as part of a team. Your set of skills should include tools and systems like. Note: This role requires an average of 3 days a week working from our Amsterdam office.  

What you’ll be working on

• Manage the daily operations of Mac and Windows systems, mobile devices, and networking equipment and provide application support to employees. 
• Troubleshoot software, hardware, network, printer, or videoconferencing issues (among others) that may arise for in-office and remote staff.  
• Perform daily tasks by using systems in the IT Ops ecosystem including but not limited to Microsoft Active Directory, Azure AD, Office 365, Google Workspaces, Zoom, and Slack.  
• Have ownership of all incidents and requests, including interactions with other resolver groups.  
• Troubleshoot and Support our Azure Virtual Desktop environment for remote users  
• Handle onboarding and offboarding-related tasks, including IT equipment preparation, account provisioning, and new hire education & training.   
• Track and maintain local office IT equipment inventory.   
• Assist in continuing technical education for end users.  
• Enforce the current IT Ops policies (security & compliance, hardware lifecycle, etc.).   
• Write and update IT documentation with an end-user mindset.  
• Assist in long-term IT Ops projects  

We’d love to hear from people with

• 2-4 years of hands-on experience tackling the functions listed above. 
• Undergraduate degree in a IT-related technical field.  
• Fluency in English, both oral and written.  
• Ability to comfortably communicate with both highly technical and non-technical people with an emphasis on training users.  
• Strong organizational and problem-solving skills and a strong detail-oriented work ethic.  
• Outstanding user/customer-oriented attitude and communication skills, focused on problem-solving and end-user satisfaction.  
• Self-starting attitude with the ability to research technical problems and solutions.  
• Interest in learning and taking on increasingly complex tasks.  
• Familiarity with common ITSM platforms (Zendesk, ServiceNow) and ITIL processes (Change management, incident resolution, etc.)  
• Familiarity with fundamental networking/distributed computing environment concepts; ability to configure DHCP, DNS, Windows host networking, and local and network-based user and group accounts and permissions; understands basic networking concepts.  
• Certifications a plus (ex. Microsoft, ITIL, Cisco, Zendesk). 

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