What We Strive For
Strive Health is built for purpose — to transform a broken kidney care system. We are fundamentally changing the lives of people with kidney disease through early identification, engagement and comprehensive coordinated care. Strive’s model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from chronic kidney disease through end-stage kidney disease, leveraging comparative and predictive data and analytics to identify at-risk patients. Strive Health’s interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization and significantly improve patient outcomes and experience. Come join our journey as we create THE destination for top talent in the healthcare community and set a new standard for how kidney care should be done.
Why We’re Worth the Application
- We Strive for excellence and Strive has been recognized with six Best Place to Work awards, including Forbes America’s Best Startup Employers 2023 and 2022, Built In Colorado’s Best Places to Work 2022 and 2024, Comparably’s Best Places to Work in Denver 2022 and The Tech Tribune’s Best Startups in Denver 2022. Additionally, Strive’s CEO, Chris Riopelle, has been recognized as one of Denver Business Journal’s Most Admired CEOs.
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We derive innovation and ideas from through authentic diversity intentionally building a team that represents the populations we serve in partnership with our Employee Resource Groups:
- Strive Forward - LGBTQ
- Underrepresented Minorities
- Women and Allies
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We care and support our Strivers within and beyond work to feel fully charged and empowered through our generous wellbeing offerings including:
- Flexible time off
- Companywide wellbeing days
- Volunteer time off
- Leave packages including a sabbatical, parental leave and eight weeks paid for living donor
- Professional development
- A dedicated certified financial planner
- Headspace, Carrot Fertility and Gympass for all Strivers
- We like to have fun by celebrating our successes as a team through team building, company gatherings, trivia, wellbeing raffles, pajama days, a companywide book club and more.
- We value tenacity to help us overcome obstacles with grit and determination to deliver compassionate kidney care.
What You'll Do
This position will be the first line of support for all Strive employees. They will be responsible for troubleshooting problems, deploying, and inventorying machines. The IT Support Engineer will also handle tickets that are escalated from other IT Support Engineers and will appropriately train, and document as needed. The ability to identify, troubleshoot and resolve employee issues is a must.
The Day to Day
- Be first contact for end user troubleshooting
- Respond to customer inquiries and technical issues through email, phone, and chat support channels.
- Resolve technical issues related to our products and services.
- Troubleshoot and identify issues related to software, hardware, and network infrastructure.
- Escalate complex technical issues to the appropriate IT team member.
- Document technical issues and resolutions in our ticketing system.
- Develop and maintain technical documentation, including system configuration and troubleshooting guides.
- Manage and prioritize support tickets to ensure timely resolution of customer issues.
- Provide technical training to customers and internal staff, as needed.
- Stay up to date with emerging technologies and product developments to provide the best possible support to our customers.
- Continuously improve processes and procedures related to technical support.
- Participate in the development and implementation of new IT projects.
- Meet in person with internal and/or external stakeholders to facilitate team and business priorities/opportunities.
Minimum Qualifications
- 3+ years MAC support experience
- 3+ years windows experience
- 3+ years support in desktop
- Excellent customer service skills, with the ability to communicate technical information to non-technical customers
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Flexibility to work outside of regular business hours, as needed.
- Internet Connectivity - Min Speeds: 20Mbps Down & /5.0Mbps Up, Latency <50 ms
Preferred Qualifications
- Active Directory, Group Policy experience
- Understanding of HITRUST/HIPAA/SOCII Type 2 security control frameworks or similar
Annual Salary Range: $66,000.00-$77,000.00
Strive Health offers competitive compensation and benefits, including Health insurance, Dental insurance, Vision insurance, 401k Retirement Plan with Employer Match, Life and Accidental Death & Dismemberment insurance, Disability insurance, Health Savings Account, Flexible Spending Account, paid company holidays, in addition to Vacation Time Off. An annual performance bonus, determined by company and individual performance, is available for many roles as aligned to Strive Health guidelines.
Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]
