- Provide 1st and 2nd level Support to all end users with a genuine customer focus spirit
- Perform hands-on maintenance and support at the workstation level, to include hardware and software technical issue resolution, software installations and upgrades, file backup and restoration activities, and vulnerability mitigation
- Maintain focus on data security, following compliance requirements, company policies, and industry best practices
- Help our end user community understand software
- Administer domain security policies, i.e. account creation, assign access permissions, and OU placement
- Install and maintain printers, projectors, Visio conference systems and other peripheral technology
- Install and support Remote offices infrastructure
- Perform other duties as necessary
#LI-Hybrid
- University degree is a plus
- 3+ years as IT Support
- Native Spanish and professional-level English speaker
- Very good communication skills and team work
- Good knowledge in Windows/MacOS/Office365 Administration
- Scripting skills are a plus
- ITIL certification is a plus
- Strong customer-oriented attitude and problem-solving skills
- Strong motivation to learn new concepts and technologies
We are 800+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.
