- You are the first contact person for our employees (mostly Software Engineers) to enable their digital work life.
- Take over the initial triage of tickets, resolution, qualification, and escalation of Incidents and Service Requests.
- Be responsible for resolving client technology issues as well as executing local/regional projects as part of global programs such as the deployment of new client hardware and software technologies.
- Install and provide top-notch equipment (high-performance notebooks, Macbooks,...) for our modern workplaces (Windows, MacOS, Linux).
- Understand and evaluate the needs of our employees and support IT training activities.
- Support local events and be responsible for digital collaboration tools and meeting room equipment, such as Microsoft Surface Hub.
- Coordinate external IT service providers.
- Identify potential for improvement and collaborate with distributed IT teams.
- Depending on your interests be part or lead several IT projects for continuous improvements.
- Completed IT education and, ideally first practical experience.
- Knowledge of the Microsoft environment (OS, M365, Active Directory, etc.).
- Basic expertise in the infrastructure environment (network, etc.).
- Ability to troubleshoot and accurately diagnose IT-related issues.
- ITIL Foundation Certification is a plus.
- Fluent in English and German.
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
- A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
- Attractive compensation packages and stock purchase options with numerous benefits and advantages.
Compensation and rewards
- We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
- Due to legal reasons, we are obliged to disclose the minimum salary according to this position, which is EUR 35,000 gross per year (based on full-time). We offer a higher salary in line with qualifications and experience.
The position is available from July 2024.
