We seek a proactive and talented IT Support Engineer to join our dynamic IT team. This role is pivotal in ensuring the smooth operation of our technology infrastructure, providing technical support to internal teams and end users, and maintaining system and network performance.
Key Responsibilities
- Technical Support & Troubleshooting
-Serve as the first point of contact for IT-related issues, addressing hardware, software, and network concerns.
-Diagnose and resolve problems involving operating systems, applications, and network connectivity.
-Provide remote technical support when required.
-Escalate complex issues to senior technical staff or external vendors as necessary.
- Hardware & Software Management
-Assist with the installation, configuration, and maintenance of IT hardware, including desktops, laptops, printers, and peripherals.
-Manage software installations and updates to ensure systems remain current.
-Conduct routine system checks to ensure seamless operations.
- System & Network Monitoring
-Monitor server and network performance, proactively addressing issues to prevent escalation.
-Support the management of internal networks, servers, and security protocols.
- User Training & Documentation
-Provide training and guidance to end users on software tools and IT best practices.
-Create and maintain troubleshooting guides, IT procedures, and user documentation.
-Assist with onboarding new employees, including system access setup and IT orientation.
- IT Asset Management
-Maintain an accurate inventory of IT equipment and ensure proper documentation of assets.
-Coordinate the disposal or recycling of outdated hardware in compliance with company policies.
- Collaboration & Teamwork
-Partner with IT team members on projects, upgrades, and system migrations.
-Liaise with external vendors to resolve technical issues or implement new solutions.
Qualifications
- Education
-Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
- Experience
-Proven experience in IT support, system troubleshooting, and administration.
-Hands-on expertise with operating systems like Windows, macOS, and Linux.
-Familiarity with networking concepts and tools, including TCP/IP, DNS, DHCP, and VPN.
-Proficiency in hardware and software troubleshooting, system imaging, and deployment.
- Skills
-Strong problem-solving and multitasking abilities.
-Excellent written and verbal communication skills.
-Ability to work independently and collaboratively within a team.
-Knowledge of tools like Active Directory, Office 365, Slack, Zoom, or
Monday.com is a plus.
- Personal Attributes
-Customer-focused with exceptional interpersonal skills.
-Highly organized with a keen attention to detail.
-Adaptable and eager to learn new technologies and stay updated with IT trends.
About Educative:
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Our learners rely on us to create engaging courses to get better at their job, find a better job, or experience the joy of learning. With the courses that you create, learners can maximize their success.
