About Downtown
Downtown Music Holdings (Downtown) is a modern global music company. We help millions of creators, rights holders and their partners to manage their music as a business and get paid fairly for their work. We’re working to build a more equitable global music industry because we believe when creators and their partners are fairly compensated, they are empowered to keep creating and investing back in to the world.
We service over 50 million music assets from hundreds of countries across six continents, including some of the most well-known songs in popular music. Working with creators at every stage of their career, from emerging songwriters to iconic performers, our business model drives equity across the entire global music industry supply chain.
Scope
Downtown Music seeks an IT Support Engineer to be a key contributor in managing the IT operations across it’s different operating companies including FUGA, Downtown Publishing, Curve Royalty Systems and Neighbouring Rights.
Abilities of the IT support team
- Maintaining device management for employee laptops (all Apple)
- Ordering new office hardware such as laptops
- Troubleshooting any problems users might have, across multiple time zones
- Account management of the different SAAS products FUGA uses, such as:
- Google Workspace
- Slack
- Atlassian Suite
- Zendesk
- OneLogin
- KnowBe4
- Limiting spending in SaaS - both on user count and on amount of SaaSes - we use Torii to retain oversight of what is being used
- Setting up and maintaining meeting room IT
- Maintaining office internet network
- Point-of-contact for SaaS and IT suppliers
- Assisting the Systems-part of the team in some data center work
Requirements
You are:
- A proactive person who brings forward own ideas and seeks for continuous improvement
- A self-reliant person who has no problem working alone
- But able to bounce ideas off your direct colleagues, and vice versa
- Communicative
You have:
- Experience with supporting and managing Apple hardware
- Experience with Jamf is preferred
- An analytical mindset to understand underlying layers in systems
- Ideally, some scripting or in-depth networking experience
What we offer
- Hybrid working-from-home
- Indication of rest of team: 3 days a week in the office is common
- Office in the center of the historic city of Amsterdam
- An inclusive, collaborative and friendly culture that encourages independent thinking and new ideas
- An international business environment made up of colleagues and clients around the world with diverse backgrounds in music and tech
- The opportunity to be part of a reputable, growing company with strong ambitions
- The chance for personal and professional development
- No MS Windows and only a single printer ! ;-)
