The purpose of the It Support Engineer is to act as an initial point of contact for all user IT issues and escalating where necessary to the wider team.
Salary: Up to £24,000 DoE
Location: Birchwood, Warrington - Hybrid working following probation
Working Hours: Monday to Friday 8:00 - 17:30 (37.5 Hours)
Key responsibilities:
- Answer the telephone system, ensuring it is answered in a timely manner and politely.
- Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
- Act as the initial point of contact in the resolution of user IT issues.
- Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems.
- Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer.
- Escalate IT issues, and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.
- Good PC/ Laptop hardware and Software knowledge
- Good fault-finding skills
- Good Knowledge of Microsoft desktop operating systems and productivity suite
- Knowledge of Server operating systems
- Knowledge of active directory
- Knowledge of Microsoft 365 setup
- Basic networking knowledge
A knowledge of the following would be an advantage:
- VMWare
- Microsoft Azure
- Acronis suite of software
- Adobe
- AV Software
- Sage
- 365 Fundamentals and/or Azure fundamentals
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.
Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
- Holiday purchase scheme
- £500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Sim deals for you and your family/friends
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you're getting married
