This is an exciting opportunity for an IT Support Engineer to develop their career within a highly successful, growing tech company, working from our Brighton office.
Ideal candidate will be self motivated and work on assigned tasks as well as actively engage with the rest of the company to help where needed and possible. In Brightlocal people and culture are a priority , someone who enjoys working with people as much as with technology will thrive.
Responsibilities
Provide technical support to employees, addressing hardware, software, and network issues
Troubleshoot and resolve IT issues in a timely and effective manner, ensuring minimal disruption to business operations
Maintain and update IT inventory, including hardware, software, and licenses
Collaborate with other IT team members and external vendors to manage system installations, upgrades, and maintenance
Source and provision laptops and other hardware for employees as required
Manage software onboarding/offboarding processes and provide software installation and support
Ensure team adherence to IT policies, including anti-virus, firewall, OS updates, and password protection
Oversee office IT and network management, including printers, conferencing hardware, and room booking software
Provide laptop support and perform minor hardware repairs
Manage VPN access and accounts, ensuring compliance with company policies
Extend IT policies and support to international offices
Maintain accurate documentation of IT systems, procedures, and troubleshooting steps.
Due to the nature of responsibilities the person would be required to work from Brighton office, though occasional remote work is an option.
