· Clear understanding of ITIL Framework and hands on experience with ITSM (ServiceNow, Remedy, Jira SM)
· Hands on experience with user management on AD. Clear concepts on DNS and DHCP.
· Experience of working with OEM's and coordinate support to end users.
· 3 Year experience on supporting Windows 10, Outlook, Teams/Zoom, Antivirus, Office, VPN, Oracle/SAP etc
· 1 year experience on User management on Azure AD/M365, basic admin on Sharepoint and Exchange online.
· 1 year support experience on Telephony/Collaboration solutions (Teams, Slack, 8x8, RingCentral) and ACD Solutions
· Associates, Bachelor’s Degree, technical certification or experience in a related field
· Typically requires 1-3 years of relevant work experience
· MCSA (Windows 10), ITIL Foundation (optional)
· Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding
· Able to communicate and share technical details with employees across geographies
· Nurtures productive working relationships to resolve mutual problem.
- Ability to work from Sydney office. This is not a remote position.
All your information will be kept confidential according to EEO guidelines.
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)
Background checks are required for employment with insightsoftware, where permitted by country, state/province.
At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
