Responsibilities:
- Supports end users on assigned technical issues in designated offices or teams L1 & L2;
- Performs first and, occasionally, second level system admin functions and controls as well as application and patch deployment and escalates calls to the local IT teams, if proximity actions or expertise are required (hardware, moves, procedures and processes, etc.);
- Diagnoses and troubleshoots software and hardware issues and solves technical and applications problems, by investigating problems, analyzing error messages, and providing solutions to ensure smooth functioning of computer systems;
- Monitors and maintains computer systems and networks, solves problems, and suggests improvements;
- Installs and configures software and hardware to the agreed and defined standards for end users and ensures that computer systems and software are up to date by applying patches, updates, and security fixes to help protect against vulnerabilities and improve system performance and stability;
- Logs and tracks support requests, and provides information to users on the progress of outstanding support calls;
- Ensures that documentation related to user requests, policies and procedures are kept up to date, including, when required, the drafting and maintenance of technical documentation, user guides, FAQs, and knowledge base articles to facilitate self-help and improve support efficiency by documenting troubleshooting steps, resolutions, and common issues for future reference;
- Collaborates with other IT teams, such as network administrators or system administrators, to troubleshoot complex issues and ensure effective communication, and escalates issues to higher-level support to ensure timely resolution;
- Ensures that good practices are conveyed, and good service is delivered to end users as well as follows and enforces Natixis Group IT security policy and standards;
- Keeps up-to-date with the Industry and best practice trends, using insights to implement new processes and initiatives in the organization;
- Enforces the organization's security policy and standards, maintaining a vulnerability standard in line with Head office policies, in order to ensure compliance.
- Secondary Education (Technical - level IV);
- CompTIA A+ Certification;
- Operating systems, such as Windows, Linux and macOS, as well as Office 365 Computer hardware, including desktops, laptops, printers, scanners, and other peripherals (2) TCP/IP, DNS, DHCP and VPNs;
- Troubleshooting techniques;
- Antivirus software, firewalls, and other security tools;
- Remote support tools, such as remote desktop, virtual private networks (VPNs) and remote access software;
- Batch / scripting;
-
Fluent English and Good Level of French (a big plus).
Soft Skills:
- Rigor;
- Analytical skills & Critical thinking;
- Autonomy;
- Availability;
- Team spirit;
- Problem-solving skills;
- Attention to detail and strong organization skills.
We will only consider English CV's.
#MuchMoreThanJustAJob
Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office. After grabbing a cup of coffee and fresh fruit, pick up your laptop and choose your spot for the day. It's going to be a busy one: French class before lunch and, just after, quick medical appointment at Natixis doctor's office.
Lunch break. Outside in the big terrace (look at your crops at the Urban Garden; ready to harvest!) or, if you feel like stretching your legs, walk downtown to grab lunch.
Back inside. Quick sprint review (working together anywhere means virtual happy birthday to that colleague in Paris that just turned 35). The afternoon went flying (tasks, reports, calls, some jokes with your teammates). End it on a high note: just one PlayStation game or the final match for that ping-pong tournament.
Tomorrow, you complete that certified technical training and the day after, you will work from home, taking advantage to finally do that online course on Udemy. Once you are done with your tasks for the day, you can visit the office for a board games session or show up at the rehearsal of one of Natixis bands. If that is too steady for you, meet your colleagues to surf some waves or join them in a football match.
