As an IT Support Analyst I, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and assisting in routine installations. This entry-level position is ideal for candidates with a foundational understanding of IT support and a desire to grow within the field.
Job Responsibilities
- At least 1 year of experience in an IT support role is desirable.
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Troubleshooting:
- Perform basic troubleshooting of hardware, software, and network issues either onsite or remote to ensure smooth and efficient IT operations.
- Customer Service:
- Provide excellent customer service to corporate users, addressing their IT concerns promptly and professionally.
- Incident Management:
- Create and manage incident tickets, ensuring they are handled in compliance with Service Level Agreements (SLAs).
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Installations:
- Assist with routine hardware and software installations, ensuring proper setup and functionality.
- Procedural Adherence:
- Follow established procedures and guidelines, updating team documentation as needed to maintain accuracy and consistency.
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Collaboration:
- Work closely with senior team members to resolve issues, sharing knowledge and expertise to improve overall team performance.
- Required Knowledge, Skills, and Abilities
- Technical Skills:
- Familiarity with Active Directory/Entra/Google Workspace for user, group, and device management.
- Basic understanding of LAN (Local Area Network) and WAN (Wide Area Network) networking principles.
- General knowledge of Microsoft 365 applications.
Required Knowledge, Skills, and Abilities
- Communication Skills:
- Good verbal and written communication skills, capable of explaining technical concepts to non-technical users.
- Technical Knowledge:
- Basic knowledge of computer hardware, software, and operating systems, including current versions of ChromeOS, Windows and MacOS.
- Familiarity with mobile operating systems like iOS and Android is desirable.
- Analytical Skills:
- Strong analytical and critical thinking abilities to diagnose and solve technical problems effectively.
- Learning Agility:
- Quick to grasp new concepts and technologies, showing an aptitude for continuous learning and skill development.
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Teamwork:
- Strong teamwork skills, actively collaborating and supporting colleagues to achieve shared goals
Qualifications
- Bachelor's degree in a relevant field or equivalent experience.
