At Vast, our mission is to contribute to a future where billions of people are living and thriving in space. We are building artificial gravity space stations, allowing long-term stays in space without the adverse effects of zero-gravity. Our initial crewed space habitat will be Haven-1, scheduled to be the world’s first commercial space station when it launches into low earth orbit in August 2025. Our team is all-in, committed to executing our mission safely and on time. If you want to work with the most talented people on Earth furthering space exploration for humanity, come join us.
Vast is looking for a(n) IT Supervisor, reporting to the Manager, iT, to support the development of the systems that will be required for the design and build of artificial-gravity human-rated space stations.
As an IT Supervisor, you will have the opportunity to lead a team of help desk technicians, ensuring efficient resolution of technical issues, managing IT hardware procurements, and meeting service level agreement (SLA) goals. You will identify opportunities to improve and expand our employees IT needs to enhance speed, security, and ease of use. You will prioritize establishing our IT function to be an ally to enhance employee productivity while balancing security.
This will be a full-time, exempt position located in our Long Beach location.
Responsibilities
- Supervise and mentor a team of support technicians to ensure high-quality technical support services
- Manage IT hardware procurement processes, including vendor selection, purchasing, and inventory management
- Develop and implement strategies to meet and exceed service level agreement (SLA) goals
- Monitor help desk ticketing system to ensure timely resolution of technical issues and escalations
- Collaborate with cross-functional teams to prioritize and address critical IT support needs
- Conduct performance evaluations and provide feedback to help desk team members
- Coordinate training sessions to enhance the technical skills of help desk staff
- Lead IT projects, including planning, execution, and monitoring of project timelines and deliverables
- Stay updated on industry best practices and technologies to continuously improve help desk operations
Basic Qualifications
- 2+ years in a supervisory role within an IT help desk environment
- Strong project management skills with the ability to prioritize tasks and meet deadlines
Preferred Skills and Experience
- Strong proficiency in basic networking protocols and infrastructure (Ethernet, TCP, IP, HTTP, DNS, ICMP, DNS, DHCP, IPv4, Routing, LAN/WAN)
- Strong operating systems' proficiency including Linux, Windows, and OSX
- Excellent communication, interpersonal, and leadership skills
- Ability to analyze complex technical issues and provide effective solutions
- Proficiency in using help desk ticketing systems and other IT support tools
- Certifications such as ITIL, CompTIA A+, or Microsoft Certified Professional (MCP) are a plus
- Experience working with ITAR, NIST, FIPS, and FedRAMP compliant systems
Pay Range:
- IT Supervisor: $140,000 - $185,000
COMPENSATION AND BENEFITS
Base salary will vary depending on job-related knowledge, education, skills, experience, business needs, and market demand. Salary is just one component of our comprehensive compensation package. Full-time employees also receive company equity, as well as access to a full suite of compelling benefits and perks, including: 100% medical, dental, and vision coverage for employees and dependents, flexible paid time off for exempt staff and up to 15 days of vacation for non-exempt staff, paid parental leave, short and long-term disability insurance, life insurance, free catered meals and snacks and beverages, access to a 401(k) retirement plan, One Medical membership, ClassPass credits, personalized mental healthcare through Spring Health, and other discounts and perks.
U.S. EXPORT CONTROL COMPLIANCE STATUS
The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by
22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. This status includes U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.
EQUAL OPPORTUNITY
Vast is an Equal Opportunity Employer; employment with Vast is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
