IT Specialist
The IT Specialist is responsible for providing on-site & remote support to our end-users. The IT Support Specialist will play a key role in troubleshooting a variety of desktop and network issues, assist with projects, and delivering exceptional client service to our users.
**This position will require you to be in-office at least four days per week, from our Boston Seaport office location.
Primary Responsibilities:
- Provide technical support to end-users via phone, email, chat, and in-person interactions.
- Install, configure, test, and maintain hardware, software, peripheral devices, and other products.
- Support audio/visual equipment setup and troubleshooting in meetings, conference rooms, and other environments.
- Maintain and update internal troubleshooting documentation to ensure accuracy and effectiveness.
- Administer a wide range of SaaS applications.
Other Duties:
- Continuous improvement of tools
- Participate in project-related tasks
- Travel to other sites may be required.
- Additional responsibilities and tasks may be assigned as needed on a project or interim basis.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience in related field.
- Minimum of 3 years of experience in an IT Support Role
- Desired experience with Okta, Office365, JAMF Pro, Intune, Zoom, or equivalent tools.
- Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.
Work Conditions:
- This is an on-site/hybrid position that requires 4 days in our Boston office
- Occasional after-hours or weekend work may be required for certain IT projects and deliverables
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Why Nasuni?
Nasuni is the leading hybrid cloud storage solution that powers business growth with effortless scalability, built-in security, and fast edge performance using a unique cloud-native architecture. The Nasuni File Data Platform delivers operational excellence by consolidating NAS and backup, eliminating data silos, and making management easy and flexible without changes to apps or workflows. Its built-in security offers proactive defense and rapid recovery, lowering organization’s risk from the detrimental effects of ransomware attacks and other disasters. Synchronized access to file data everywhere ensures user productivity by supporting remote and hybrid work.
Why work at Nasuni?
As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US. Benefits packages generally include:
- Best in class employee onboarding and training
- “Take What You Need” paid time off policy
- Incentive stock options
- Comprehensive health, dental and vision plans
- Company-paid life and disability insurance
- 401(k) and Roth IRA retirement plan
- Generous employee referral bonuses
- Flexible remote work policy
- 10 paid holidays
- Wide array of wellbeing offerings
- Pre-tax savings accounts with company contributions
- An Employee Assistance Program to help deal with life’s difficulties and stressors
- Great team culture and social activities
- Collaborative workspaces
- Free on-site fitness centers and stocked kitchens
- Professional development resources
To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.
Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.
