IT Services Specialist II

Location: This position is located at our Dublin, OH campus. 

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.  

About the role

The Information Technology (IT) Services Specialist II works independently with general supervision to provide in-depth end-user desktop support and technical guidance for internal employees and some minor support for external users of customer/client facing Web sites and services. This position will interact and collaborate with IT resources and business users on a daily basis in order to help resolve or escalate issues.  

What you’ll do

• Support equipment moves, installations and maintenance; update related documentation. 
• General troubleshooting and support of personal computers, phones, wireless devices including answering users’ questions and resolving issues via telephone, remote control or in-person visits. 
• Ticket creation and problem resolution based on monitoring ticketing system and answering support calls.  Tracking and documenting ticket progress and resolution within ticket tracking system(s). 
• Operations support including PC imaging and repairing, installing software, replacing hardware and establishing valid network port connections. 
• Troubleshooting and maintaining hardware and software required for day-to-day operations. 
• Provide IT support for projects. 
• Tracking and distributing hardware and software required for day-to-day use. 
• Systems administration including user account creation and maintenance for all end-user services, internal and external. 
• Contribute to team’s technical knowledge base, creating new and maintaining existing documentation. 
• User administration in various telecommunication systems for daily operations of business. 
• All other duties as assigned.

What you’ll bring

• Associate’s degree in computer science or related field, or equivalent work experience. 
• Computer skills: Systems analysis; Microsoft Office applications, Office 365, Windows 11 OS, iOS and Android OS.
• Certifications: CompTIA A+, CompTIA N+, Cisco, MCP, MCSE or equivalent.
• 2 or more years’ experience working with PC hardware and software for installation and advanced support
• 1 or more years’ experience demonstrating strong customer service and organizational skills
• Demonstrated ability to interact in a positive, respectful manner, Living Quantum Health’s Core Values.
• Ability to work independently and self-direct with limited need for day-to-day supervision.
• Ability to effectively organize, prioritize tasks; multi-task and manage time.
• Ability to lift 50 pounds
• Protect and take care of our company and member’s data every day by committing to work within our company ethics, policies and HIPAA regulations.
• All job offers are contingent on successful completion of a background and reference check

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