The IT Service Manager will be a member of the IT Service Management team and play a supporting role in applying IT Service Management practices across a specific part of the business, mainly around Incident, Problem, Transition and Change management.
The Service Manager will work closely with colleagues in GfK’s IT Service Management teams and be aligned to a specific business unit to help maintain policy, process, and procedures, ensuring these are aligned with ITIL best practices.
They will also provide proactive governance and support to the business and help create management reporting tailored for a wide range of stakeholders.
You will...
Be supporting the governance for a number of IT Service Management practices, including Incident, Problem and Change Management, ensuring that the policy, process, and procedures are followed.
Be working closely with the IT Service Management team to ensure process and governance is consistently applied.
Be tracking KPIs and measures to monitor and improve process efficiency related to the key Service Management practices.
Be supporting the Service Management team in initiatives and projects.
Be supporting the operation of various Service Management forums, including Change boards, Problem meetings and major incident calls.
Be maintaining IT service management documentation for procedures and preparing reports.
Be managing the end-to-end process of major incidents, including the chairing of meetings, write up of reports and follow up on actions.
Our Benefits
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
