IT Service Engineer

We are seeking a dynamic Engineer to join our team, focusing on developing and implementing strategies that would enhance customer experience with our services leveraging automation, data aggregation and observability tools. Role may be located in our Jersey City, NJ global headquarters or our Lehi, UT location. Both offer a flexible hybrid work model.

• You will enable our engineers across our services to see how their services are performing and interacting with business applications
• Determine customer requirements and work with service SMEs to improve service and/or develop solutions
• Build out auto remediation workflows
• Develop and maintain comprehensive documentation of processes and procedures for our services, including assessment checklists, questionnaires, presentations and diagrams
• Work closely with security teams to ensure that our services are in alignment with security standards and regulations
• Ensure that our services are highly available and reliable by designing and implementing fault-tolerant systems and disaster recovery procedures
• Develop custom metrics and dashboards to proactively identify and resolve issues

• Solid understanding (5+ years) of IT operations, system engineering (Windows, Linux) and observability principles
• A minimum of 4 years of experience skilled in developing automation using PowerShell and Python
• Communicate clearly and effectively with customers, operations, and service SMEs
• Someone who approaches work with an automation-first mindset
• Familiar with cloud infrastructure and platform services:  Amazon Web Services (AWS) (Azure secondary)
• Working knowledge of Windows and Linux
• Good understanding of logs, metrics and tracing services
• Strong scripting and automation skills Python and PowerShell for developing data analytics, remediation and alerting
• Excellent problem-solving skills and the ability to work collaboratively across diverse teams
• Strong analytical skills, with a focus on delivering actionable insights and improvement of our services
• Ability to be self-driven, handle multiple tasks concurrently, work independently and in a team-oriented environment
• Ability to work in a complex hybrid environment
• Familiarity with PowerBI and SQL queries are a plus
• Bachelor’s degree from accredited university or equivalent work experience

#LI-LM03
#LI-Hybrid

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland.  We value learning, caring and results and make inclusivity and diversity a top priority.  In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong.  We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

https://www.verisk.com/privacy-policies/data-privacy-notice-for-employees-applicants-and-independent-contractors/