IT Service Desk Technician

Your Impact

The IT Service Desk Technician provides first-line technical support to end-users, resolving IT-related issues and inquiries through various channels, such as phone, email, or ticketing systems. They play a critical part in ensuring smooth and efficient IT operations and delivering exceptional customer service to internal users.

What You'll Do

• Incident and Request Fulfillment:  Manages incidents and requests according to ITIL standards, ensuring proper classification and meeting target SLAs.  
• Technical Support: Provides customer-service focused technical support to internal customers. Troubleshoots and resolves issues related to laptops, networks, AV systems, printers, and more.
• User Provisioning and Inventory Management: Manages user provisioning and deprovisioning, including accounts, equipment, and data handoff. Ensures the accuracy and optimization of hardware and software inventory. 
• Cloud Application Management: Assists in the management of cloud applications such as GSuite, Zoom, Okta, and more.
• Process Improvement and Documentation: Identifies opportunities for improving internal IT processes and takes initiative to implement enhancements. Develops comprehensive documentation related to IT processes and end-user knowledge base.

Who You Are

• Deep knowledge of and troubleshooting experience with macOS and Windows 10.
• Experience troubleshooting enterprise LAN and Wifi networks.
• Customer service experience.
• Strong technical knowledge of computer hardware, software, and operating systems.
• Excellent problem-solving and analytical skills to diagnose and resolve technical issues.
• Detail oriented and a passion for learning new technologies and skills.
• Be comfortable working as part of a team and independently.

Even Better If You Have…

• 2 + years experience providing technical support in a corporate environment.
• Experience with scripting languages including bash, powershell or python.
• Experience with MDM solutions such as Kandji or Intune.

Perks of DISCO 

• Open, inclusive, and fun environment
• Benefits, including medical, dental and vision insurance, as well as 401(k) 
• Competitive salary plus RSUs
• Flexible PTO 
• Opportunity to be a part of a company that is revolutionizing the legal industry
• Growth opportunities throughout the company