IT Service Desk Systems Administrator

“1^st & 2^nd Line Support, Service Desk Technician, Helpdesk Analyst, Support Technician”

Salary: Starting at £30,900, rising to £32,445 p/a dependent on experience

Plus access to annual bonus

Job Role:

This is an exciting time to join the UK’s largest Private Healthcare Teleradiology company based in Hastings, East Sussex.

Joining the IT Service Desk team, you will provide 1^st and 2^nd line IT support to Medica’s employees and contracted medical specialists. You will be part of the on-call rota to ensure IT support is available 24/7 (one week in five). Your duties will be to -

• Own, manage and escalate support calls, tickets and verbal requests
• Onboard new staff (creating/configuring accounts, imaging laptop ready for new starter)
• Asset management
• Monitor alerts for key systems
• Issue Service Desk notifications, making sure all employees and reporters are notified about upcoming changes

This is a great opportunity for someone with recent experience of working in an IT support function, and with experience of dealing with 1^st and 2^nd line support in a fast-paced environment, to join a friendly and hardworking team.

Who we are:

Medica is the UK’s largest teleradiology provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 200 Head Office staff and the company still focusing on growing, there has never been a better time to get involved.

We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.

We celebrate difference and encourage everyone to be themselves at work. Join us today!