We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.
Are you passionate about providing exceptional IT support and ensuring smooth operations within a dynamic environment? Join our team at Capital.com as an IT Service Desk Engineer, where you'll play a crucial role in managing user requests and maintaining our IT infrastructure. From preparing user equipment to administering internal services, you'll be at the forefront of ensuring seamless technical operations. If you thrive in a fast-paced environment and have a knack for troubleshooting technical issues, we want to hear from you!
Responsibilities:
- Receiving and handling user requests in the scope of IT support.
- Preparation of user equipment, and diagnostics of the technical condition of the equipment before sending it for repair.
- Creating user instructions and keeping them up to date.
- Access granted to internal services/applications.
- Administration of the corporate messenger and mail system.
- Keeping and maintaining IT Assets inventory.
- Maintaining and updating IT asset inventory, ensuring proper documentation and control
- Assistance in device management
- Assisting with the setup, maintenance, and improvement of audio-visual systems in meeting rooms.
Requirements:
- Strong interpersonal and communication skills to interact effectively with technical and non-technical users.
- Proficiency in various operating systems (Windows, macOS, Linux) and their installation, maintenance, and troubleshooting.
- Responsible attitude toward assigned tasks and a keen eye for detail.
- Practical experience in managing global corporate IT systems (Google Workspace, Mobile device management solutions - like Manage Engine, Identity providers - like Okta).
- Excellent problem-solving skills and ability to diagnose and resolve technical issues.
- Strong communication skills, both written and verbal.
- Experience with IT Asset Management Systems.
- Experience in a self-driven role within a technology-focused organization.
- Experience in diagnosing and resolving hardware, software, and network issues. Familiarity with networking concepts (TCP/IP, VPN, etc.).
WIll be as advantage:
- Knowledge of networking concepts (LAN/WAN, DHCP, DNS, etc.).
- Understanding of ITIL.
- Experience with Jira/Confluence.
- Proficient in Mobile Device Management (MDM) and identity providers like Okta.
- Experience selecting, installing, and configuring audio systems in meeting rooms.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights!
Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
Work alongside one of the most brilliant teams in the industry.
