IT Service Desk Analyst

Our friendly IT team have a fantastic opportunity for an enthusiastic and experienced Service Desk analyst who has a passion for all things technology to join the team in Port Melbourne. This role upholds excellence in all Service Delivery and Service Management Activities in accordance with ITIL principles.

The purpose of the role will be to be the first point of contact for internal customers and providing basic troubleshooting of IT technical issues, or escalating issues accordingly.  You will be part of a dynamic team in an ever changing environment that takes pride in providing exceptional customer service.

Reporting to the IT Service Delivery Manager, this role will include the following:

• Delivery of high quality level 1 IT support to all users via phone and email
• Responsible for quick resolution of critical IT support issues.
• Responsible to ensure all support requests are logged and tracked in the Service Now Tool.
• Responding to all customers queries in accordance with defined SLA's.
• Providing after hours support as required on a monthly rotation.
• Assist with system administration and asset management tasks

To ensure your success in this role, you must have:

• Minimum of 2 years experience working in an IT Help desk environment
• Demonstrated capability supporting Active Directory, Citrix and VmWare.
• Relevant IT qualifications
• Knowledge and understanding of IT systems, their use and applicability in the service industry
• Excellent communication skills, both written and verbal
• Demonstrated ability to apply analytical skills to interpret customer issues and resolutions
• Knowledge of Google Suite

About Us

Rentokil Initial is one of the largest business services companies in the world. Listed on the London Stock Exchange, the UK-based company operates in all major economies of Europe, North America, Africa, Asia and Pacific. The company has some 78,000 employees providing a range of support services in over 50 countries worldwide. In Australia, we employ over 1400 employees across the divisions.

The purpose of the role will be to be the first point of contact for internal customers and provide basic troubleshooting of IT technical issues, or escalating issues accordingly. You will be part of a dynamic team in an ever-changing environment that takes pride in providing exceptional customer service.

If you believe that you have the right skills and experience for this position then APPLY NOW!