Are you open, communicative and love working with a diverse range of people from all over the world providing technical support and assistance to users, whether on the phone or in person? Your primary intention is to ensure a client’s satisfaction and ability to properly operate any system, software, or technology they may be having trouble with. Then join our IT Service Desk Team as an IT Service Desk Administrator (all genders) at our HQ and satisfy our colleagues by delivering outstanding IT support.
- Join our IT Service Desk Team to be a go to person for our TeamViewer colleagues and support in any IT request.
- Show your problem-solving skills and escalate to responsible teams if necessary.
- Provision, provide and support our high end-user hardware.
- Be ready to travel to our branch office on provide on-site support if required.
- Take over responsibility for procurement of IT software and hardware.
- Work together with our global IT team to provide best-in-class solutions to all TeamViewer employees.
- Willing to move and set up workplaces/desks for in-house colleagues as part of the job.
- Successfully completed training as an IT specialist for systems integration, bachelor’s in information technology or similar
- Ideally have initial professional experience and worked in a similar role before.
- Understanding of ITIL concepts is important. Certification will be preferred.
- Have very good knowledge in Windows® (10). Experience in MacOS and Mobile Device Management is a plus.
- Fluency in English and/or German is mandatory, further languages are a plus.
- Determination, enthusiasm and willingness to learn.
- Working independently is just as important to you as team spirit.
- Think out of the Box – challenge our status quo and bring Ideas to the table.
- Strong communication skills and passion for customer support/service.
- Be flexible enough to cover for team members as and when required.
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Onsite Onboarding in our HQ office for an optimal start
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Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews
- Access to Corporate Benefits platform with many discounts
- Regular Team events and company-wide celebrations
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Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
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Work From Abroad Program allowing up to 40 days of work outside your contracting country
- We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
