📣 Are you a subject matter expert in the Compute infrastructure space - VMWARE, Hyper-visors, Backups, and managing virtual machines?
🤓 Are you looking to #LevelUp?! Then this is the right opportunity for you!
We are on the lookout for an IT Senior Systems Engineer who will be responsible for building, maintaining, and supporting the IT Core Infrastructure Services as well as assisting with end user support escalation that the end user support teams are unable to resolve. The ideal candidate will be responsible for delivering high quality IT system services to the Games Global stakeholders.
This role is unique as you will be part of a blended IT team working across all IT Technology Service solutions ranging from end user toolsets to IT Core Infrastructure services inclusive of cloud services.
- Manage and proactively monitor all systems and infrastructure, e.g., ensure all systems are at an optimal capacity and health within the on prem datacentres and cloud infrastructures (Azure & AWS).
- Install, configure, test, and maintain end point and server operating, application software and system management tools.
- Proactively ensure the highest level of systems and infrastructure availability.
- Maintain security updates for all IT Infrastructure, backups and ensure IT DR technical recovery plans for all IT Core Systems
- Write and maintain technical processes, standards and work instructions for all IT infrastructure and systems. E.g., IT Recovery Plan, Setup work instructions, etc.
- Work closely with the IT Architects and Subject Matter IT Domain Experts to plan out new project implementations and resolve existing IT issues.
- Work closely with the Service Desk Support teams to assist with escalations and general ticket resolution where needed.
- Work closely with project managers on Technology Services Projects.
- Ensure that all requests and incidents are fulfilled within the agreed service levels.
- Ensure that all IT changes are logged and managed in the IT Change Management systems.
- Work closely with Managed Services Partners and/or Vendors to resolve escalated tickets.
- Ensure that all Priority 1 Incidents have appropriate Root Cause Analysis Reports.
- Ensure that all reoccurring incidents are managed and resolved via a Problem ticket.
- Keep up with the latest IT technologies by completing industry recognised certifications, e.g., Microsoft Azure, AWS, Machine Learning, etc.
- Identify service improvement initiatives within the IT space and develop technical solutions through automation, scripting based on OEM best practices. Automate repetitive tasks, e.g., monthly standard patching.
- Develop and implement a list of critical operational task (daily, weekly, monthly) checks that must be carried out to ensure effective running of all IT environment, e.g., Monthly endpoint patching check, etc.
- Participate in Technology Services projects.
- Participate in Proof of Concepts for IT products, e.g., new BETA version of Microsoft productivity suite.
- Collaborate and assist global IT colleagues as part of information sharing.
- Ability to work standby (after hours) at least one week every month to support high priority incidents that cannot wait for the next business day.
