IT Referent & Business Analyst

Why Join MSF?

For almost 50 years, Médecins Sans Frontières (MSF) has been providing medical assistance to people caught up in crises that threaten their survival: mainly armed conflicts, but also epidemics, pandemics, natural disasters or lack of access to healthcare. All these situations require specially adapted medical and logistical resources.

Independent of all political, religious and military powers, after assessing a given population's medical needs, MSF acts with impartiality. More than 97% of MSF’s funding is provided by private donors, which ensures the organization’s operational independence and flexibility.

MSF International is the legal entity that binds MSF's 24 sections, 25 associations and other offices together. Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested. MSF International is a separate legal entity than MSF Suisse.

The Swiss section of MSF was founded in 1981. Operational Centre Geneva (OCG) employs approximately 400 people, in Geneva and Zurich and over 6,000 in around 40 countries and 110 humanitarian projects.

Why this role?

The IT referent & Business Analyst is a newly created role. The role is split into 2 areas: applications management and business analysis for MSF International Office (IO), business analysis and innovation for MSF Switzerland (OCG). The split is 50/50 with a dual reporting line.

This role is perfect for someone eager to develop and learn different facets of the IT application side. It will require a combination of hands-on and analytical skills, and solid communication ability.

The role reports into the Information Technology Knowledge Management Team Leader for MSF International and into the Head of IT Integration and Innovation for MSF Switzerland.

Do you enjoy learning about various applications and technology? Do you possess strong people skills, with the ability to derive IT solutions from user requirements? Are you afraid of getting bored with your day to day activities? If so, this role may be for you!

Responsibilities

MSF International

• Manage all MSF International applications (over 20 different applications) including continuous improvements:
  • Provide demo and training for existing and new applications
  • Deliver on improvements and organize tests, leveraging MSF IT shared service center (SITS) in Prague, or any other IT MSF services
  • Provide support and deploy new application releases
  • Appropriate documentation and license management
• Be the focal point of contact with SITS for all Microsoft related services, ensuring adequate prioritization of MSF International requests
• Work in partnership with other MSF entities to obtain the right level of support for applications supported by other entities
• Overall assist MSF international coordinators with their IT related activities (engaging third party consultants or with SITS)
• Ensure triage of MSF International IT requests within MSF SITS or MSF IT galaxy: OCG, OCP, or any other MSF section IT service

MSF Switzerland (OCG)

• Interact with users, understand their requirements and translate this into potential IT solutions
• Develop low code / no code solutions using some advance IT tools… With a view to creating automation, increasing efficiency, providing better solutions for MSF staff and their patients
• As part of the integration and innovation team, pilot new technologies to identify and deliver potential use cases that will add value to MSF
• Potentially: act as applications manager for smaller applications

Your Profile

Experience / Skills

• Do you have solid knowledge of Microsoft tools, in particular Sharepoint and PowerApps? Do you have experience with low code / no code platforms?
• Have you worked for a few years in the applications environment, either as a support specialist, business analyst or applications manager?
• Do you enjoy devising and delivering creative solutions to meet specific business needs? Are you fascinated how technology can help achieve better outcomes?
• Are you highly organized, able to prioritize your workload?
• Do you have a service-oriented mindset and good with interacting with people? This role will entail discussions with stakeholders at various levels, in different countries, and the ability to set expectations while seeking best-fit solutions

Languages

• English and French are the working languages of MSF Switzerland. Fluency in both English and French is required for this position (oral and written).

Terms of Employment

• Full-time position 100% (40h/week)
• Open-ended contract
• Working place: Geneva, Switzerland
• Ideal start date: As soon as possible
• Gross annual salary (for 100%): from CHF 93’504.- to CHF 107’280.- (salary commensurate with equivalent experience and internal salary grid)
• Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.
• Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member.
• Relocation package if moving from a different country to Switzerland.

How to apply

Candidates submit their application following the requirements: CV 2 p. max. – letter of motivation 1p. max. – in French or English.

Deadline for application is October 13^th, 2024.

We reserve the right to close the position early if we consider the number and quality of applications received to be sufficient.

The applications will be treated confidentially.

Only short-listed candidates will be contacted.

Only applications submitted on our recruitment platforms will be considered.

Please note that we do not wish to use the services of recruitment or placement agencies.

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together for the social mission of MSF to create better outcomes for our patients and the communities we work with.

We welcome applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.

MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will, therefore, undergo reference checks.