IT POS Support Analyst

Fender Musical Instruments Corporation is a world famous brand with offices across the globe. Within Fender Musical Instruments Corporation’s ("FMIC") IT teams, you would be joining the APAC IT team working on both support and enhancement projects for the local market as well as the region.

An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it’s a cultural symbol that resonates globally.

We are searching for a IT POS Support Analyst based in our Tokyo office. This position plays a pivotal role in the seamless implementation, deployment and support of IT systems, technologies, and solutions across retail or online stores.

Such role requires a meticulous and detail-oriented professional with strong organizational and communication skills. The IT POS Support Analyst collaborates with cross-functional teams to ensure successful technology rollouts, adhering to timelines and quality standards.

Essential Functions:

• Support the omnichannel teams during their day-to-day operations via in person visits, email, phone, and chat.
• Perform analysis, diagnosis, and resolution of problems related to POS hardware, operating systems, applications, and peripherals.
• Recommend and implement proactive or automated solutions to resolve recurring system related issues.
• Utilize tools to assess the need for performance upgrades to systems.
• Ensure the overall efficient operation of the company’s omnichannel environment.
• Receive and respond to incoming calls and e-mails regarding problems with computers, associated hardware, and software.
• Assist with the scoping, implementation and rollout of new features related to the POS environment.
• Cooperate with the Global IT Team for the coordinated resolution of issues.
• Maintain helpdesk notes and documentation concerning daily activities.
• Interact with approved hardware, software, and services vendors.
• Work with the business to map new possible streams and solutions to further improve the IT ecosystem.
• Where required perform basic security functions within a Windows-based network, such as: resetting passwords, changing file and directory permissions, enabling or restricting access to network services.

Qualifications:

• College diploma or university degree in the field of computer science and/or 1-year equivalent work experience.
• Experience supporting POS systems in a retail environment is a must.
• Experience mapping solutions and developing relevant documentation.
• Basic understanding of development processes
• Hands-on desktop/laptop PC hardware installation, configuration, maintenance and troubleshooting experience.

About Fender Musical Instruments:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Presonus®, Gretsch®, Jackson®, EVH®, Charvel®, Bigsby®, and Groove Tubes®, among others. For more information, visit www.fender.com. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.