IT Operations Manager

Salary: £50,000 to £60,000 p/a dependent on experience

Plus, access to annual bonus

Position Overview:

Primary responsibility for the UK IT operational service including Service Desk and IT Service Delivery teams providing first and second line 24x7 technical support. Ensure the availability of the business’ main systems and services, desktop and telephony services, with overall ownership of incidents and outages. Provide IT project support as required.

As a technical leader you will be expected to shape the thinking of a very talented team, working with Infrastructure and Applications teams in a highly collaborative environment. As a leader of people, you will be expected to lead by example displaying strong collaboration, communication, and problem-solving skills with an emphasis on team building, direction, and mentorship.

Key responsibilities:

• To develop and direct an international IT operational service including all current and future companies and joint ventures across multiple countries and regions.
• To provide support and guidance to the IT Service Desk, developing the team into a high performing, 24X7 efficient support service following ITIL best practice.
• To measure and improve the IT operational service, owning IT operational SLA’s and developing meaningful KPI’s in order to monitor, improve and report on IT services that are aligned to day-to-day business needs and key objectives of the organisation.

Who we are:

Medica is the UK’s largest teleradiology provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 200 Head Office staff and the company still focusing on growing, there has never been a better time to get involved.

We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.

We celebrate difference and encourage everyone to be themselves at work. Join us today!

Location:

The role will be office based in our HQ in Hastings, East Sussex, with a requirement for the successful candidate to be in the office a minimum of three times per week and within a reasonable commuting distance.

Travel:

Occasional travel both within the UK and overseas will be required in order to develop and support the IT service across UK and Ireland.