About Zowie:
At Zowie, we believe that buying online can feel like walking into your favorite local shop: personal, friendly, and easy. Top ecommerce brands (True Classic, Modivo, MediaMarkt, et al.) trust Zowie’s AI agents to be on the front-line of their customer care efforts (>1.2M conversations monthly) - to give their customers rapid support, speak their brands’ voice, drive customer loyalty, and boost their revenue. With just 1 out of every 1,000 website visitors talking to customer service globally, we believe that a well thought-out AI can tap into this gap and unlock tremendous value by bringing speed and empathy to customer interactions.
We’re a team of over 100 very ambitious individuals on a mission to do just that.
Zowie is now looking for a well-organized, process-driven systems administrator with strong communication skills to join us as IT Operations Engineer. If the challenge of safely and seamlessly managing devices and software used by a fast-growing, globally-distributed team excites you, let us know!
What you'll do:
- Take ownership of IT onboarding & offboarding
- Oversee software installations, updates, and licenses
- Automate user provisioning and access management
- Provide technical support to team members - address and resolve IT issues
- Assist in maintaining and enhancing SOC2 compliance, ensuring all IT processes and systems meet required standards
- Implement and manage security protocols to protect company data, systems, and networks
- Contribute to security policies and trainings
- Coordinate with external vendors for procurement of IT equipment and services
- Maintain detailed records of IT assets, procedures, and support requests
- Visit our offices in Warsaw and Cracow to provide on-site support when necessary
Core competencies:
- Proficiency in managing MacOS and Linux
- Command line and scripting competency
- Strong problem-solving skills
- Solid understanding of device and network security
- Familiarity with SSO technologies, and user provisioning tools
- Experience with SOC2, ISO27001 or other org-wide certification implementation processes
- Drive to help others solve their issues
- Organized, process-driven and detail-oriented
- Self-directed, able to work independently
- Effective stakeholder management
Nice to have:
- Experience managing large fleets of devices via MDM systems (preferably Jamf)
- Proficiency in managing Windows
- Clear, straight-to-the-point communication
We are:
• Ambitious and innovative. We never settle. We always look for better ways of doing things.
• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.
• Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment.
• Growing fast. You’ll have a lot of autonomy and impact as we grow.
