Hacker, Vladimir Leonidovitch Levin, attempted the biggest bank heist the world had ever seen via dial-up internet in 1994, Zia Hayat, Callsign CEO and founder, was hooked - armchair fraud became a real possibility. From this moment, Zia knew he wanted to play a part in stopping the bad guys and securing the internet for all.
Founded In 2012, Callsign's mission has been to make Digital Identity simple and secure for everyone and everything. In that time, we've grown to 170 employees, opened offices in London and Abu Dhabi, been recognised as a WEF Global Innovator and our technology is being used by many of the world's leading financial institutions to keep millions of consumers safe. But we aren't stopping here. The identity revolution has only just begun, and we are looking to hire the brightest and inquisitive minds to help us make every web, mobile and physical interaction seamless and secure. If this sounds like you, lets chat.
Reporting to the CIO, the IT Manager will be key member of our IT function and be responsible for the Service Desk and services such as messaging, identity, access management & hardware.
Applications will be open until Friday 13th December 2024 with successful candidates invited to an initial phone interview followed by a one hour interview w/c 6th January or 13th January 2025.
Requirements
Overview of Role Responsibilities
- Lead the business and team on all things MS 365, Entra ID, MDM (Jamf and Intune), Endpoint Privileged Access Management (EPAM) and Jira Service Management
- Ensure the business meets ISO 27001, SOC 2, and customer-specific compliance standards relating to IT and asset management
- Provide business continuity for corporate data stored in Exchange Online, Teams, SharePoint, and OneDrive
- Align with frameworks like ITIL to ensure the Service Desk is operating effectively
- Reduce toil via process improvement and automation, e.g., via Jira or Azure automation, wherever possible, pursuing ideals like zero-touch provisioning and AI-enabled service desk agents
- Collaborate with the IT Infrastructure team to convert manual processes to code
- Regularly review costs and overheads like devices, licenses, and tools, to ensure cost and time efficiency is maintained
- Pursue security hardening and CIS benchmarks wherever possible across the IT estate
- Work closely with the SOC team to ensure Callsign are at the forefront of security and data loss prevention capabilities
- Ensure SLAs are set appropriately and strive for service desk excellence
- Keep the team lean and make trade-offs between managed services vs supporting in-house
- Support an engineering-lead organisation by keeping the team lean and well-skilled, always seeking ways to leverage technology to the team’s advantage
- Implement methods to find or self-serve issues before users raise a ticket
- Mentor and advise the Service Desk team as a line manager
Technical Competencies
- Strong knowledge of computer hardware/software (MacOS, Windows)
- Solid networking skills in a mixed operating system environment and all aspects of network security
- Active Directory / O365 administration and services
- Experience in MDM tools – JAMF and Microsoft Intune
- Knowledge of Git and developer tooling
- Scripting experience e.g. Bash or PowerShell
- Jira Service Management experience
Experience with the following field/technologies are an added bonus
Behavioural Competencies
- Ability to work under pressure
- Critical reasoning and problem-solving abilities
- Excellent written and verbal communications skills
- Strong interpersonal skills and good team player
- Attention to detail
- Ownership and initiative
- Strong desire to succeed and thrive in front of a challenge
- Servant leadership
Benefits
Relocation Assistance to Abu Dhabi including flights, accommodation & visa support for you and any dependents
Annual airfare allowance for a return flight home
Comprehensive medical insurance for you and any dependents
3 months full pay maternity leaves & 2 weeks full pay paternity leaves
25 days of annual leave + Callsign Bank Holiday (not included in holiday allowance)
