We are seeking a highly skilled and motivated IT Manager to oversee and manage organization-wide systems and services globally. The IT Manager will be responsible for ensuring the efficient, secure, and seamless operation of all IT services and systems across the organization. This role requires strong technical expertise, leadership capabilities, and a strategic mindset to align IT initiatives with business goals. 

Key Responsibilities:

• Infrastructure Management 
• Oversee the design, deployment, and maintenance of IT infrastructure, including servers, networks, and storage systems. 
• Ensure optimal performance, scalability, and availability of IT infrastructure. 
• Manage disaster recovery and backup processes to ensure business continuity. 
• Lead and mentor a team of IT professionals, fostering a culture of collaboration and continuous improvement. 
• Develop and manage the IT budget, ensuring cost-effective delivery of IT services. 
• Stay updated on emerging technologies and industry trends to drive innovation. 
• Design training programs and workshops for staff 
• Collaborate with cross-functional teams to align IT initiatives with organizational goals. 
• Prepare and present regular reports to the IT Director and senior management. 

Application Management 

• Oversee the development, implementation, and maintenance of business-critical applications. 
• Collaborate with stakeholders to assess application requirements and recommend solutions. 
• Manage application updates, integrations, and lifecycle management. 

IT Operations 

• Ensure smooth day-to-day IT operations, including helpdesk support and IT service delivery. 
• Monitor and optimize system performance to meet service level agreements (SLAs). 
• Develop and enforce IT policies, procedures, and best practices. 

IT Security 

• Develop and implement a comprehensive IT security strategy to protect systems and data. 
• Develop and implement security policy and best practice guide for the organization 
• Oversee vulnerability assessments, penetration testing, and incident response plans. 
• Conduct regular system audit. 
• Ensure compliance with relevant regulations, standards, and policies (ISO 27001, SOC 2). 

• Minimum 5 years of experience in IT management or similar leadership roles. 
• Good communication in both English and Vietnamese and interpersonal skills to work effectively with technical and non-technical stakeholders. 
• Proven track record of managing IT infrastructure, applications, operations, and security in a complex environment. 
• Experience with IT governance frameworks such as ITIL, COBIT, or similar. 
• Have experience as a System administrator (Linux/Windows) position 
• Have experience in network administration, LAN/WAN networking, load balancing, and firewall devices. 
• Have experience in Office365 Global admin 
• Have experience of using and managing Jira/Confluence 
• Have experience with virtualization platforms (Xen, KVM, Vmware, etc.) 
• Have experience with web services like Nginx, Apache, and proxy,... 
• Ability to write bash and PowerShell scripts 
• Have experience in Docker 
• Having ISO9000/SOC 2 experience is a plus 

Nice to have

• Certifications of CCNA, MCSA
• Worked under ISO 27001 standard
• ITIL 4 foundation certification 

Preferred:

• Willingness to work flexible hours when needed 
• Ability to work under pressure 
• Strong leadership and team management skills. 
• In-depth knowledge of IT infrastructure, cloud technologies, and application lifecycle management. 
• Expertise in cybersecurity frameworks, risk management, and compliance. 
• Excellent problem-solving, decision-making, and project management skills. 

What we offer

• 20 annual leave days alongside Vietnamese public holidays
• Premium Health Care MIC
• 13th salary bonus/ competitive salary
• Cutting-edge technologies/ Scrum methodology/ Agile development
• Great activities (Team Building, Company Trip, Weekly Happy Friday, …)
• Work with high-profile multinational companies