Position Summary:
The Lab Support Specialist performs Instrument and Information Technology Support including infrastructure, software, system integration, instrument support, IT, and project management as required to support EFII growth across all sub-business units. The Lab Support Specialist will ensure assigned applications are effectively implemented and maintained to meet applicable regulatory requirements.
Essential Duties and Responsibilities:
- Demonstrates and promotes the company vision
- Develop or aid in the development of test plans for software validation and change control in accordance with all SOPs and Policies
- Validate and maintain computer software used to generate, process, or print raw data
- Perform simple to advanced programming activities including test, creation, or modification of the assigned applications based on user and/or system design specifications
- Identify opportunities to enhance automation/digitization within the business
- Complete specific programming or application improvement projects
- Review and update application documentation related to projects
- Develop, coordinate, and perform training sessions for users of the assigned applications/systems
- Evaluate new software for applicability within the business and determine if it meets SOP/Policy requirements for security
- Maintain all IT infrastructure, systems, hardware, software, IT closet, and hardware inventory
- Act as the liaison with the Eurofins IT NSC
- Lead application troubleshooting efforts within EFII
- Assist in risk mitigation efforts for disaster recovery plans, including performing or monitoring application/system back-up procedures
- Manage appropriate IT inventory on-site in Singapore to support the business growth and required response time
- Perform IT asset disposal
- Maintain neat and accurate records
- Regular attendance and punctuality
- Applies GMP/GLP in all areas of responsibility, as appropriate
- Conducts all activities in a safe and efficient manner
- Performs other duties as assigned
Basic Minimum Qualifications (BMQ):
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.
- Ability to administer, manage, and maintain multiple applications and/or systems
- Demonstrated knowledge of PC, operating systems, IT infrastructure and security
- Advanced computer skills such as Power BI, SQL and Crystal Report
- Advanced knowledge in Windows-based data capture systems
- Ability to work independently and in a team environment
- Ability to learn new tasks
- Ability to think critically and solve problems quickly and efficiently
- Associates degree or at least 3+ years applicable experience in IT, infrastructure, or network environment (Vocational certificates are acceptable). Experience may be substituted for education
- Bachelor’s degree in IT, computer programming, network management, or comparable vocational certificates are acceptable
- Able to speak with internal clients to discuss user requirements, resolve minor issues, and understand business impact
- Ability to safely enter confined spaces and to troubleshoot IT systems
- Knowledge of ISO 17025, GLP, and GMP standards
What we offer: As an employer, we’re keen to look after our people with as much dedication as they look after our patients. That’s why we offer competitive salaries, excellent training and exceptional career prospects. We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.
Your data:
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
