IT Intern

If you are an IT student, this might be the opportunity for you to join an exciting and well-funded scale-up company. As the company is growing, so are the departments that support our scientists in developing a new method to fight respiratory diseases. Therefore, we are looking to train an

IT Intern

to intern from our office in Leiden, the Netherlands.

Leyden Labs is an emerging biotechnology startup aiming to transform healthcare through innovative research and technology. Our fast-paced, dynamic environment offers a rewarding and intellectually stimulating experience. This role will be supervised by Chris Dachwitz, IT Director.

More about the team:

We are based in Leiden, and you will become part of our closely knit IT team, currently consisting of 3 members. The IT team provides a highly available IT infrastructure and acts as a service desk and knowledge base to end users. As a small team, we are flexible but focused in an ever-changing office and laboratory environment (GxP).

What you’ll be doing:

• Providing 1st and 2nd line IT support. This includes the overall resolution of all requests, incidents and problems raised onsite in relation to meeting rooms, software or equipment.
• Maintaining the essentials such as operating systems, business applications, email, PCs, local and wide area networking.
• Ensuring the company’s tech environment runs efficiently by troubleshooting hardware and software and liaising with vendors.
• Collaborating daily with several departments outside of IT
• Assisting in managing cloud services such as Microsoft 365
• Researching and creating technical solutions for problems
• Innovating and bringing new ideas to the team on how to approach IT

1st line Responsibilities
Administration and troubleshooting of:

• Technology problems reported by staff
• Office equipment such as laptops, MacBooks, printers, phones, smartphones
• Client software installation
• User access and system access control
• Hybrid working facilities e.g., Zoom / MS Teams

2nd line Responsibilities

• User account administration
• Assist with the administration of cloud infrastructure
• Make recommendations for future upgrades