IT Helpdesk Technician - Part Time Contractor

Tatari is on a mission to revolutionize TV advertising. We work with some of your favorite disruptor brands—like Calm, Vuori, Rocket Money, and hundreds more—to grow their business using linear and streaming TV ads. Our platform combines sophisticated media buying with proprietary analytics to turn TV advertising into an automated, digital-like experience. Our technology and services are pushing the industry forward, enabling businesses of any size to advertise on TV.

Named one of the 16 Hottest Ad Tech Companies by Business Insider and Best Places to Work by Inc. Magazine, Tatari is experiencing rapid growth. Our executive team is comprised of former founders and senior leaders at fast-rising startups like Shazam, TrueCar, AdapTV, and LiveRail and larger, more established tech companies like Amazon, Google, Meta, Microsoft, and Yahoo. 

We're seeking an enthusiastic and detail-oriented IT Helpdesk Technician to join our Los Angeles team. This role is crucial in supporting our innovative work environment and ensuring smooth IT operations across all our locations. It's an excellent opportunity for someone starting their IT career to gain hands-on experience in a dynamic, fast-paced tech company.

Responsibilities: 

• 3 month contract (October- December 2024)
• Provide technical support for our office by addressing hardware, software, and network issues with guidance from senior members of the team
• Perform basic network and system administration tasks under senior IT guidance
• Collaborate with office managers and People Ops to address IT needs
• Become adept at triaging helpdesk requests via Slack and Jira Service Management
• Respond to support requests promptly and empathetically, clearly documenting actions taken during troubleshooting and resolution.
• Follow our runbooks closely, alerting senior IT when something doesn’t look right
• Process, clean, and set up IT equipment for new hires and existing employees
• Assist with new hire onboarding and equipment handoffs
• Utilize, maintain and update user-facing IT documentation in our Confluence instance

Qualifications:

• Minimum 1 year of IT or tech-related customer support
• Bachelor degree preferred, or equivalent experience in IT or related field
• Basic understanding of computer systems and networks
• Familiarity with Windows and Mac operating systems
• Motivated by improving the experience of others
• Strong sense of curiosity as to why things work, not just how they work
• Learning is your comfort zone 
• Pride in catching details that others miss
• 10-12 hours per week (Monday, Wednesday, Friday between 9:00am-1:00pm PST, based on business needs)

Benefits:

• Hourly salary $25-30/hour
• Snacks, drinks, and catered lunches at the office
• This is an in-office position, not Hybrid or Remote

At Tatari, we believe in the importance of cultivating teams with diverse backgrounds and offering equal opportunities to all. We strive to create a welcoming, inclusive environment where every team member feels valued and diversity is celebrated.

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