IT Helpdesk Technician

CQS S.A., a leading Greek company in customer relationship management services, has been recognized as the #1 Top Employer in Greece for 2024 on Poudouleveis.gr! Join a team celebrated for its outstanding workplace culture!

With over 1,300 employees, CQS collaborates with major Greek and multinational companies across industries such as telecommunications, energy, retail, banking, and insurance.

We are seeking an IT Helpdesk Technician to join our team and provide hands-on technical support exclusively to our internal employees. This role is crucial in ensuring the smooth operation of our IT systems and enhancing the productivity of our teams.

The main responsibilities include problem-solving, working in a fast-paced environment, and prioritizing employee satisfaction.

What you will do:

• Provide 1st level support to users (on-site and remote) via phone, email, or in person.
• Identify and resolve hardware, software, and application issues efficiently.
• Install, configure, and maintain computer systems, applications, and peripherals.
• Collaborate with the team to address complex technical issues.
• Manage support requests through a ticketing system, ensuring quick resolution.
• Document IT procedures and create troubleshooting guides.
• Support the setup of IT equipment for new employees and maintain existing systems.

What we are looking for:

• Degree in Computer Science or a related field (ΑΕΙ/ΤΕΙ).
• Previous experience in IT Helpdesk or a related role (preferred).
• Good understanding of Windows OS and general troubleshooting skills.

·        Knowledge of Microsoft 365.

• Strong communication skills and a team-oriented mindset with a customer-centric approach.
• Ability to manage priorities and adapt to fast-paced changes.
• Excellent command of the English language (written and spoken).
• Flexibility to work in shifts.

What we offer:

• Competitive salary based on experience and qualifications.
• Learning opportunities with access to training and professional development programs.
• Career prospects with opportunities for advancement within the company.
• Team spirit in a modern and collaborative work environment.